OBJECTIVE
We avoid the loss of orders from your online store with quality customer service. In addition, we increase user confidence by offering a quick and efficient response.
HOW?
We serve your ecommerce customers in a personalized way with the aim of improving their shopping experience and achieving their loyalty.
ADVANTAGE
Get quality service by improving your corporate image and reducing management times. In addition, by eliminating waiting times and lost calls, you will reduce dedicated costs.
Vende más con nuestra atención al cliente para tu tienda en línea
Why choose our ecommerce or online store support service?
Con Tu-Voz podrás rentabilizar los costes de tu servicio de atención al cliente y ofrecer a tus clientes una experiencia satisfactoria en su proceso de compra o postventa. Nuestros recursos humanos y técnicos permiten optimizar tus costes mediante un servicio de calidad, atendiendo al cliente en el mismo momento que lo necesite, evitando el abandono del carrito de compra en compras online y reforzando su fidelización.
¿Sabes si gestionas la atención al cliente de forma eficaz? Nuestro Contact center te ofrece este servicio de atención telefónica en diferentes canales de comunicación para:
- Customer Service and Information: proceso de compra, productos, servicios, preguntas frecuentes, forma de pago, etc.
- Reception and tracking of orders: si tienes una tienda online podemos hacer recogida, tramitación, estado y gestión de pedidos de clientes de manera rápida y eficaz.
- Claims management and incident treatment: attention and/or management of customer complaints according to the established protocols, giving them a quick and professional response.
- Multi-channel customer service: la excelencia en la atención al cliente pasa por la multicanalidad, darle al cliente la posibilidad de llegar a la empresa a través del canal con el que se sienta más cómodo. Por ello, en Tu-Voz atendemos a tus clientes a través de los diferentes canales: teléfono, e-mail, chat online, redes sociales, etc.
- Answering calls outside normal hours or due to overflow (busy lines) to avoid lost calls and waiting times.
- Others: backoffice, administrative tasks, telemarketing services, etc.
Do you want to improve the customer service of your online store?
Electronic commerce is growing day by day, proof of this is the increase in purchases made through the network. Therefore, the quality of customer service in e-commerce is essential to create the trust that users need in the purchase process.
POWER YOUR E-COMMERCE BY IMPROVING CUSTOMER SERVICE
We offer a personalized service adapted to the needs of each online store. Tell us what the needs of your business are and we will establish the appropriate procedures that guarantee the satisfaction of your clients.
