{"id":79088,"date":"2019-04-10T00:01:46","date_gmt":"2019-04-09T22:01:46","guid":{"rendered":"https:\/\/www.tu-voz.com\/NUEVA\/?page_id=79088"},"modified":"2026-07-09T08:15:43","modified_gmt":"2026-07-09T06:15:43","slug":"encuestas-de-satisfaccion-telefonica","status":"publish","type":"page","link":"https:\/\/tu-voz.com\/en\/telemarketing-contact-center-valencia\/servicios-de-telemarketing\/encuestas-de-satisfaccion-telefonica\/","title":{"rendered":"Encuestas telef\u00f3nicas"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><div data-parent=\"true\" class=\"vc_row tuvoz-page tuvoz-page-hero style-color-wayh-bg row-container boomapps_vcrow\" id=\"row-unique-0\"><div class=\"row col-double-gutter triple-top-padding triple-bottom-padding double-h-padding limit-width row-parent\"><div class=\"wpb_row row-inner\"><div class=\"wpb_column pos-top pos-center align_left column_parent col-lg-6 boomapps_vccolumn single-internal-gutter\"><div class=\"uncol style-light\"  ><div class=\"uncoltable\"><div class=\"uncell  boomapps_vccolumn no-block-padding\" ><div class=\"uncont\" ><div class=\"uncode_text_column\" ><\/p>\n<p class=\"tuvoz-page-eyebrow tuvoz-rv tuvoz-rv--soft\" data-rv-delay=\"0\"><strong>Investigaci\u00f3n<\/strong><\/p>\n<h1 class=\"tuvoz-page-title tuvoz-rv tuvoz-rv--title\" data-rv-delay=\"120\">Encuestas telef\u00f3nicas<\/h1>\n<p class=\"tuvoz-page-lead tuvoz-rv tuvoz-rv--soft\" data-rv-delay=\"280\">Gracias a nosotros conocer\u00e1s la <strong>opini\u00f3n de tus clientes<\/strong> para evaluar el funcionamiento global de tu empresa y conocer sus expectativas.<\/p>\n<p class=\"tuvoz-rv tuvoz-rv--soft\" data-rv-delay=\"360\">Medimos la satisfacci\u00f3n, la calidad de atenci\u00f3n y la percepci\u00f3n de tu marca mediante cuestionarios dise\u00f1ados a medida. Obtienes <strong>respuestas en tiempo real<\/strong> y datos \u00fatiles para detectar fortalezas, debilidades y <strong>oportunidades de mejora<\/strong>.<\/p>\n<p>\n<\/div><\/div><\/div><\/div><\/div><\/div><div class=\"wpb_column pos-top pos-center align_left column_parent col-lg-6 boomapps_vccolumn single-internal-gutter\"><div class=\"uncol style-light\"  ><div class=\"uncoltable\"><div class=\"uncell  boomapps_vccolumn no-block-padding\" ><div class=\"uncont\" ><div class=\"uncode_text_column\" ><\/p>\n<div class=\"tuvoz-page-media tuvoz-page-media--hero tuvoz-rv tuvoz-rv--image\" data-rv-delay=\"180\"><img decoding=\"async\" src=\"https:\/\/tu-voz.com\/wp-content\/uploads\/2026\/06\/ENC-01.png\" alt=\"Encuestas de satisfacci\u00f3n telef\u00f3nica Tu-Voz\" loading=\"lazy\" \/><\/div>\n<p>\n<\/div><\/div><\/div><\/div><\/div><\/div><script id=\"script-row-unique-0\" data-row=\"script-row-unique-0\" type=\"text\/javascript\" class=\"vc_controls\">UNCODE.initRow(document.getElementById(\"row-unique-0\"));<\/script><\/div><\/div><\/div><div data-parent=\"true\" class=\"vc_row tuvoz-page tuvoz-page-split style-color-wayh-bg row-container boomapps_vcrow\" id=\"row-unique-1\"><div class=\"row col-double-gutter triple-top-padding triple-bottom-padding double-h-padding limit-width row-parent\"><div class=\"wpb_row row-inner\"><div class=\"wpb_column pos-top pos-center align_left column_parent col-lg-6 boomapps_vccolumn single-internal-gutter\"><div class=\"uncol style-light\"  ><div class=\"uncoltable\"><div class=\"uncell  boomapps_vccolumn no-block-padding\" ><div class=\"uncont\" ><div class=\"uncode_text_column\" ><\/p>\n<div class=\"tuvoz-page-media tuvoz-page-media--side tuvoz-rv tuvoz-rv--image\" data-rv-delay=\"200\"><img decoding=\"async\" src=\"https:\/\/tu-voz.com\/wp-content\/uploads\/2026\/06\/ENC-05.png\" alt=\"Encuestas de satisfacci\u00f3n telef\u00f3nicas\" loading=\"lazy\" \/><\/div>\n<p>\n<\/div><\/div><\/div><\/div><\/div><\/div><div class=\"wpb_column pos-top pos-center align_left column_parent col-lg-6 boomapps_vccolumn single-internal-gutter\"><div class=\"uncol style-light\"  ><div class=\"uncoltable\"><div class=\"uncell  boomapps_vccolumn no-block-padding\" ><div class=\"uncont\" ><div class=\"uncode_text_column\" ><\/p>\n<h2 class=\"tuvoz-rv tuvoz-rv--title\" data-rv-delay=\"0\">\u00bfPor qu\u00e9 optar por las <strong>encuestas de satisfacci\u00f3n telef\u00f3nicas<\/strong>?<\/h2>\n<p class=\"tuvoz-rv tuvoz-rv--soft\" data-rv-delay=\"160\">Cabe destacar que las marcas y fabricantes pueden obtener numerosos beneficios de las <strong>encuestas de satisfacci\u00f3n telef\u00f3nicas<\/strong>:<\/p>\n<ul class=\"tuvoz-page-list\">\n<li class=\"tuvoz-rv tuvoz-rv--soft\" data-rv-delay=\"240\"><strong>Speed:<\/strong> primero, al ser <strong>encuestas de satisfacci\u00f3n telef\u00f3nicas<\/strong>, cuando se logra el contacto se procede a realizar las preguntas y se obtienen las <strong>respuestas en tiempo real<\/strong> para ser procesadas. En cuanto a las encuestas por correo, se pierde mucho tiempo mientras se env\u00eda la encuesta hasta que se recibe. Y, en las personales juega un papel importante los traslados.<\/li>\n<li class=\"tuvoz-rv tuvoz-rv--soft\" data-rv-delay=\"300\"><strong><strong>Bajo coste<\/strong>:<\/strong> es m\u00e1s, en comparaci\u00f3n con las entrevistas personales, la entrevista telef\u00f3nica es mucho m\u00e1s econ\u00f3mica y tiene m\u00e1s alcance. De hecho, es un tipo de encuestas en las que no se invierte en traslados. De igual forma, si lo comparamos con encuestas por correo, la diferencia es que se hacen m\u00e1s encuestas v\u00eda telef\u00f3nica con resultados inmediatos.<\/li>\n<\/ul>\n<p>\n<\/div><\/div><\/div><\/div><\/div><\/div><script id=\"script-row-unique-1\" data-row=\"script-row-unique-1\" type=\"text\/javascript\" class=\"vc_controls\">UNCODE.initRow(document.getElementById(\"row-unique-1\"));<\/script><\/div><\/div><\/div><div data-parent=\"true\" class=\"vc_row tuvoz-page-sep row-container boomapps_vcrow\" id=\"row-unique-2\"><div class=\"row col-no-gutter no-top-padding no-bottom-padding no-h-padding limit-width row-parent\"><div class=\"wpb_row row-inner\"><div class=\"wpb_column pos-top pos-center align_left column_parent col-lg-12 boomapps_vccolumn single-internal-gutter\"><div class=\"uncol style-light\"  ><div class=\"uncoltable\"><div class=\"uncell  boomapps_vccolumn no-block-padding\" ><div class=\"uncont\" ><div class=\"uncode_text_column\" ><\/p>\n<div class=\"tuvoz-page-sep-line tuvoz-rv tuvoz-rv--fade\" aria-hidden=\"true\"><\/div>\n<p>\n<\/div><\/div><\/div><\/div><\/div><\/div><script id=\"script-row-unique-2\" data-row=\"script-row-unique-2\" type=\"text\/javascript\" class=\"vc_controls\">UNCODE.initRow(document.getElementById(\"row-unique-2\"));<\/script><\/div><\/div><\/div><div data-parent=\"true\" class=\"vc_row tuvoz-page tuvoz-page-head tuvoz-page-head--left style-color-wayh-bg row-container boomapps_vcrow\" id=\"row-unique-3\"><div class=\"row col-double-gutter single-top-padding triple-bottom-padding double-h-padding limit-width row-parent\"><div class=\"wpb_row row-inner\"><div class=\"wpb_column pos-top pos-center align_left column_parent col-lg-12 boomapps_vccolumn single-internal-gutter\"><div class=\"uncol style-light\"  ><div class=\"uncoltable\"><div class=\"uncell  boomapps_vccolumn no-block-padding\" ><div class=\"uncont\" ><div class=\"uncode_text_column\" ><\/p>\n<h2 class=\"tuvoz-rv tuvoz-rv--title\" data-rv-delay=\"0\">\u00bfC\u00f3mo lo hacemos?<\/h2>\n<p class=\"tuvoz-rv tuvoz-rv--soft\" data-rv-delay=\"140\">Realizamos llamadas telef\u00f3nicas para medir el grado de satisfacci\u00f3n de tus clientes y conocer los puntos fuertes y d\u00e9biles de tu empresa para detectar <strong>oportunidades de mejora<\/strong>.<\/p>\n<p>\n<\/div><\/div><\/div><\/div><\/div><\/div><script id=\"script-row-unique-3\" data-row=\"script-row-unique-3\" type=\"text\/javascript\" class=\"vc_controls\">UNCODE.initRow(document.getElementById(\"row-unique-3\"));<\/script><\/div><\/div><\/div><div data-parent=\"true\" class=\"vc_row tuvoz-page tuvoz-page-head tuvoz-page-head--left style-color-wayh-bg row-container boomapps_vcrow\" id=\"row-unique-4\"><div class=\"row col-double-gutter single-top-padding triple-bottom-padding double-h-padding limit-width row-parent\"><div class=\"wpb_row row-inner\"><div class=\"wpb_column pos-top pos-center align_left column_parent col-lg-12 boomapps_vccolumn single-internal-gutter\"><div class=\"uncol style-light\"  ><div class=\"uncoltable\"><div class=\"uncell  boomapps_vccolumn no-block-padding\" ><div class=\"uncont\" ><div class=\"uncode_text_column\" ><\/p>\n<h2 class=\"tuvoz-rv tuvoz-rv--title\" data-rv-delay=\"0\">Ventajas<\/h2>\n<p class=\"tuvoz-rv tuvoz-rv--soft\" data-rv-delay=\"140\">Consigue gestionar eficazmente los datos optimizando los costes y recursos de tu empresa. Con Tu-Voz obtendr\u00e1s <strong>informes detallados<\/strong> para poder identificar <strong>oportunidades de mejora<\/strong>.<\/p>\n<p>\n<\/div><\/div><\/div><\/div><\/div><\/div><script id=\"script-row-unique-4\" data-row=\"script-row-unique-4\" type=\"text\/javascript\" class=\"vc_controls\">UNCODE.initRow(document.getElementById(\"row-unique-4\"));<\/script><\/div><\/div><\/div><div data-parent=\"true\" class=\"vc_row tuvoz-page-sep row-container boomapps_vcrow\" id=\"row-unique-5\"><div class=\"row col-no-gutter no-top-padding no-bottom-padding no-h-padding limit-width row-parent\"><div class=\"wpb_row row-inner\"><div class=\"wpb_column pos-top pos-center align_left column_parent col-lg-12 boomapps_vccolumn single-internal-gutter\"><div class=\"uncol style-light\"  ><div class=\"uncoltable\"><div class=\"uncell  boomapps_vccolumn no-block-padding\" ><div class=\"uncont\" ><div class=\"uncode_text_column\" ><\/p>\n<div class=\"tuvoz-page-sep-line tuvoz-rv tuvoz-rv--fade\" aria-hidden=\"true\"><\/div>\n<p>\n<\/div><\/div><\/div><\/div><\/div><\/div><script id=\"script-row-unique-5\" data-row=\"script-row-unique-5\" type=\"text\/javascript\" class=\"vc_controls\">UNCODE.initRow(document.getElementById(\"row-unique-5\"));<\/script><\/div><\/div><\/div><div data-parent=\"true\" class=\"vc_row tuvoz-page tuvoz-page-cta style-color-wayh-bg row-container boomapps_vcrow\" id=\"row-unique-6\"><div class=\"row col-double-gutter double-top-padding quad-bottom-padding double-h-padding limit-width row-parent\"><div class=\"wpb_row row-inner\"><div class=\"wpb_column pos-top pos-center align_center column_parent col-lg-12 boomapps_vccolumn single-internal-gutter\"><div class=\"uncol style-light\"  ><div class=\"uncoltable\"><div class=\"uncell  boomapps_vccolumn no-block-padding\" ><div class=\"uncont\" ><div class=\"uncode_text_column\" ><\/p>\n<h2 class=\"tuvoz-rv tuvoz-rv--title\" data-rv-delay=\"0\">Conoce la opini\u00f3n de tus clientes<\/h2>\n<p class=\"tuvoz-rv tuvoz-rv--soft\" data-rv-delay=\"180\">Ofrecemos un servicio personalizado y adaptado a las necesidades de cada cliente. Cu\u00e9ntanos cu\u00e1les son las necesidades de tu empresa y estableceremos los procedimientos adecuados que garanticen la satisfacci\u00f3n de tus clientes.<\/p>\n<p class=\"tuvoz-rv tuvoz-rv--soft\" data-rv-delay=\"280\"><strong style=\"color:#ffffff\">\u00bfTe ayudamos?<\/strong><\/p>\n<p>\n<\/div><span class=\"btn-container\" ><a role=\"button\"  href=\"https:\/\/tu-voz.com\/en\/contacto-contact-center\/\" class=\"custom-link btn btn-lg border-width-0 btn-accent btn-flat btn-icon-left\" title=\"Contact\">Hablemos<\/a><\/span><\/div><\/div><\/div><\/div><\/div><script id=\"script-row-unique-6\" data-row=\"script-row-unique-6\" type=\"text\/javascript\" class=\"vc_controls\">UNCODE.initRow(document.getElementById(\"row-unique-6\"));<\/script><\/div><\/div><\/div><div data-parent=\"true\" class=\"vc_row tuvoz-page-loader tuvoz-page-loader row-container boomapps_vcrow\" style=\"display:none\" id=\"row-unique-7\"><div class=\"row limit-width row-parent\"><div class=\"wpb_row row-inner\"><div class=\"wpb_column pos-top pos-center align_left column_parent col-lg-12 boomapps_vccolumn single-internal-gutter\"><div class=\"uncol style-light\"  ><div class=\"uncoltable\"><div class=\"uncell  boomapps_vccolumn no-block-padding\" ><div class=\"uncont\" ><div class=\"uncode_text_column\" ><p><script src=\"https:\/\/tu-voz.com\/wp-content\/uploads\/2026\/06\/tuvoz-reveal.js?v=4\" defer><\/script><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><script id=\"script-row-unique-7\" data-row=\"script-row-unique-7\" type=\"text\/javascript\" class=\"vc_controls\">UNCODE.initRow(document.getElementById(\"row-unique-7\"));<\/script><\/div><\/div><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"Investigaci\u00f3n Encuestas telef\u00f3nicas Gracias a nosotros conocer\u00e1s la opini\u00f3n de tus clientes para evaluar el funcionamiento global de tu empresa [...]","protected":false},"author":5,"featured_media":79434,"parent":34,"menu_order":7,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-79088","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Encuestas de satisfacci\u00f3n telef\u00f3nicas | Tu-Voz Contact Center<\/title>\n<meta name=\"description\" content=\"Realizamos encuestas de satisfacci\u00f3n telef\u00f3nicas para medir la experiencia de tus clientes. 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