{"id":79154,"date":"2019-04-10T12:29:56","date_gmt":"2019-04-10T10:29:56","guid":{"rendered":"https:\/\/www.tu-voz.com\/NUEVA\/?page_id=79154"},"modified":"2026-07-08T21:08:37","modified_gmt":"2026-07-08T19:08:37","slug":"atencion-al-cliente-e-commerce","status":"publish","type":"page","link":"https:\/\/tu-voz.com\/en\/telemarketing-contact-center-valencia\/call-center-atencion-al-cliente\/atencion-al-cliente-e-commerce\/","title":{"rendered":"Atenci\u00f3n ecommerce"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><div data-parent=\"true\" class=\"vc_row tuvoz-page tuvoz-page-hero style-color-wayh-bg row-container boomapps_vcrow\" id=\"row-unique-0\"><div class=\"row col-double-gutter triple-top-padding triple-bottom-padding double-h-padding limit-width row-parent\"><div class=\"wpb_row row-inner\"><div class=\"wpb_column pos-top pos-center align_left column_parent col-lg-6 boomapps_vccolumn single-internal-gutter\"><div class=\"uncol style-light\"  ><div class=\"uncoltable\"><div class=\"uncell  boomapps_vccolumn no-block-padding\" ><div class=\"uncont\" ><div class=\"uncode_text_column\" ><\/p>\n<p class=\"tuvoz-page-eyebrow tuvoz-rv tuvoz-rv--soft\" data-rv-delay=\"0\"><strong>Customer support<\/strong><\/p>\n<h1 class=\"tuvoz-page-title tuvoz-rv tuvoz-rv--title\" data-rv-delay=\"120\">Atenci\u00f3n ecommerce<\/h1>\n<p class=\"tuvoz-page-lead tuvoz-rv tuvoz-rv--soft\" data-rv-delay=\"280\">Evitamos la p\u00e9rdida de pedidos de tu tienda online con una <strong>atenci\u00f3n al cliente de calidad<\/strong>. Adem\u00e1s, aumentamos la confianza de los usuarios ofreciendo una respuesta r\u00e1pida y eficaz.<\/p>\n<p class=\"tuvoz-page-lead tuvoz-rv tuvoz-rv--soft\" data-rv-delay=\"360\">Cuidamos cada contacto de tu ecommerce en <strong>pedidos, incidencias y postventa<\/strong>, para que ning\u00fan cliente se quede sin respuesta ni sin resolver su compra.<\/p>\n<p>\n<\/div><\/div><\/div><\/div><\/div><\/div><div class=\"wpb_column pos-top pos-center align_left column_parent col-lg-6 boomapps_vccolumn single-internal-gutter\"><div class=\"uncol style-light\"  ><div class=\"uncoltable\"><div class=\"uncell  boomapps_vccolumn no-block-padding\" ><div class=\"uncont\" ><div class=\"uncode_text_column\" ><\/p>\n<div class=\"tuvoz-page-media tuvoz-page-media--hero tuvoz-rv tuvoz-rv--image\" data-rv-delay=\"180\"><img decoding=\"async\" src=\"https:\/\/tu-voz.com\/wp-content\/uploads\/2026\/06\/ECOM-01.png\" alt=\"Atenci\u00f3n al cliente ecommerce Tu-Voz\" loading=\"lazy\" \/><\/div>\n<p>\n<\/div><\/div><\/div><\/div><\/div><\/div><script id=\"script-row-unique-0\" data-row=\"script-row-unique-0\" type=\"text\/javascript\" class=\"vc_controls\">UNCODE.initRow(document.getElementById(\"row-unique-0\"));<\/script><\/div><\/div><\/div><div data-parent=\"true\" class=\"vc_row tuvoz-page tuvoz-page-split style-color-wayh-bg row-container boomapps_vcrow\" id=\"row-unique-1\"><div class=\"row col-double-gutter triple-top-padding triple-bottom-padding double-h-padding limit-width row-parent\"><div class=\"wpb_row row-inner\"><div class=\"wpb_column pos-top pos-center align_left column_parent col-lg-6 boomapps_vccolumn single-internal-gutter\"><div class=\"uncol style-light\"  ><div class=\"uncoltable\"><div class=\"uncell  boomapps_vccolumn no-block-padding\" ><div class=\"uncont\" ><div class=\"uncode_text_column\" ><\/p>\n<div class=\"tuvoz-page-media tuvoz-page-media--side tuvoz-rv tuvoz-rv--image\" data-rv-delay=\"200\"><img decoding=\"async\" src=\"https:\/\/tu-voz.com\/wp-content\/uploads\/2026\/06\/ECOM-05.png\" alt=\"Atenci\u00f3n al cliente para tu tienda online\" loading=\"lazy\" \/><\/div>\n<p>\n<\/div><\/div><\/div><\/div><\/div><\/div><div class=\"wpb_column pos-top pos-center align_left column_parent col-lg-6 boomapps_vccolumn single-internal-gutter\"><div class=\"uncol style-light\"  ><div class=\"uncoltable\"><div class=\"uncell  boomapps_vccolumn no-block-padding\" ><div class=\"uncont\" ><div class=\"uncode_text_column\" ><\/p>\n<h2 class=\"tuvoz-rv tuvoz-rv--title\" data-rv-delay=\"0\">Vende m\u00e1s con nuestra atenci\u00f3n al cliente para tu tienda en l\u00ednea<\/h2>\n<p class=\"tuvoz-page-eyebrow tuvoz-rv tuvoz-rv--soft\" data-rv-delay=\"120\"><strong>Why choose our ecommerce or online store support service?<\/strong><\/p>\n<p class=\"tuvoz-rv tuvoz-rv--soft\" data-rv-delay=\"200\">Con Tu-Voz podr\u00e1s rentabilizar los costes de tu servicio de atenci\u00f3n al cliente y ofrecer a tus clientes una experiencia satisfactoria en su proceso de compra o postventa. Nuestros recursos humanos y t\u00e9cnicos permiten optimizar tus costes mediante un servicio de calidad, atendiendo al cliente en el mismo momento que lo necesite, evitando el <strong>abandono del carrito de compra<\/strong> en compras online y reforzando su fidelizaci\u00f3n.<\/p>\n<p class=\"tuvoz-rv tuvoz-rv--soft\" data-rv-delay=\"320\">\u00bfSabes si gestionas la atenci\u00f3n al cliente de forma eficaz? Nuestro Contact center te ofrece este servicio de atenci\u00f3n telef\u00f3nica en diferentes canales de comunicaci\u00f3n para:<\/p>\n<ul class=\"tuvoz-page-list\">\n<li class=\"tuvoz-rv tuvoz-rv--soft\" data-rv-delay=\"380\"><strong>Atenci\u00f3n al cliente e Informaci\u00f3n:<\/strong> proceso de compra, productos, servicios, preguntas frecuentes, forma de pago, etc.<\/li>\n<li class=\"tuvoz-rv tuvoz-rv--soft\" data-rv-delay=\"420\"><strong>Recepci\u00f3n y seguimiento de pedidos:<\/strong> si tienes una tienda online podemos hacer recogida, tramitaci\u00f3n, estado y gesti\u00f3n de pedidos de clientes de manera r\u00e1pida y eficaz.<\/li>\n<li class=\"tuvoz-rv tuvoz-rv--soft\" data-rv-delay=\"460\"><strong>Gesti\u00f3n de reclamaciones y tratamiento de incidencias:<\/strong> atenci\u00f3n y\/o gesti\u00f3n de reclamaciones de los clientes seg\u00fan los protocolos establecidos, d\u00e1ndoles una respuesta r\u00e1pida y profesional.<\/li>\n<li class=\"tuvoz-rv tuvoz-rv--soft\" data-rv-delay=\"500\"><strong>Multi-channel customer service:<\/strong> la excelencia en la atenci\u00f3n al cliente pasa por la multicanalidad, darle al cliente la posibilidad de llegar a la empresa a trav\u00e9s del canal con el que se sienta m\u00e1s c\u00f3modo. Por ello, en Tu-Voz atendemos a tus clientes a trav\u00e9s de los diferentes canales: tel\u00e9fono, e-mail, chat online, redes sociales, etc.<\/li>\n<li class=\"tuvoz-rv tuvoz-rv--soft\" data-rv-delay=\"540\"><strong>Answering calls outside normal hours or due to overflow<\/strong> (busy lines) to avoid lost calls and waiting times.<\/li>\n<li class=\"tuvoz-rv tuvoz-rv--soft\" data-rv-delay=\"580\"><strong>Others:<\/strong> backoffice, administrative tasks, telemarketing services, etc.<\/li>\n<\/ul>\n<p>\n<\/div><\/div><\/div><\/div><\/div><\/div><script id=\"script-row-unique-1\" data-row=\"script-row-unique-1\" type=\"text\/javascript\" class=\"vc_controls\">UNCODE.initRow(document.getElementById(\"row-unique-1\"));<\/script><\/div><\/div><\/div><div data-parent=\"true\" class=\"vc_row tuvoz-page-sep row-container boomapps_vcrow\" id=\"row-unique-2\"><div class=\"row col-no-gutter no-top-padding no-bottom-padding no-h-padding limit-width row-parent\"><div class=\"wpb_row row-inner\"><div class=\"wpb_column pos-top pos-center align_left column_parent col-lg-12 boomapps_vccolumn single-internal-gutter\"><div class=\"uncol style-light\"  ><div class=\"uncoltable\"><div class=\"uncell  boomapps_vccolumn no-block-padding\" ><div class=\"uncont\" ><div class=\"uncode_text_column\" ><\/p>\n<div class=\"tuvoz-page-sep-line tuvoz-rv tuvoz-rv--fade\" aria-hidden=\"true\"><\/div>\n<p>\n<\/div><\/div><\/div><\/div><\/div><\/div><script id=\"script-row-unique-2\" data-row=\"script-row-unique-2\" type=\"text\/javascript\" class=\"vc_controls\">UNCODE.initRow(document.getElementById(\"row-unique-2\"));<\/script><\/div><\/div><\/div><div data-parent=\"true\" class=\"vc_row tuvoz-page tuvoz-page-head tuvoz-page-head--left style-color-wayh-bg row-container boomapps_vcrow\" id=\"row-unique-3\"><div class=\"row col-double-gutter single-top-padding triple-bottom-padding double-h-padding limit-width row-parent\"><div class=\"wpb_row row-inner\"><div class=\"wpb_column pos-top pos-center align_left column_parent col-lg-12 boomapps_vccolumn single-internal-gutter\"><div class=\"uncol style-light\"  ><div class=\"uncoltable\"><div class=\"uncell  boomapps_vccolumn no-block-padding\" ><div class=\"uncont\" ><div class=\"uncode_text_column\" ><\/p>\n<h2 class=\"tuvoz-rv tuvoz-rv--title\" data-rv-delay=\"0\">\u00bfC\u00f3mo lo hacemos?<\/h2>\n<p class=\"tuvoz-rv tuvoz-rv--soft\" data-rv-delay=\"140\">Atendemos a los clientes de tu ecommerce de forma personalizada con el objetivo de mejorar su <strong>experiencia de compra<\/strong> y lograr su fidelizaci\u00f3n.<\/p>\n<p>\n<\/div><\/div><\/div><\/div><\/div><\/div><script id=\"script-row-unique-3\" data-row=\"script-row-unique-3\" type=\"text\/javascript\" class=\"vc_controls\">UNCODE.initRow(document.getElementById(\"row-unique-3\"));<\/script><\/div><\/div><\/div><div data-parent=\"true\" class=\"vc_row tuvoz-page tuvoz-page-head tuvoz-page-head--left style-color-wayh-bg row-container boomapps_vcrow\" id=\"row-unique-4\"><div class=\"row col-double-gutter single-top-padding triple-bottom-padding double-h-padding limit-width row-parent\"><div class=\"wpb_row row-inner\"><div class=\"wpb_column pos-top pos-center align_left column_parent col-lg-12 boomapps_vccolumn single-internal-gutter\"><div class=\"uncol style-light\"  ><div class=\"uncoltable\"><div class=\"uncell  boomapps_vccolumn no-block-padding\" ><div class=\"uncont\" ><div class=\"uncode_text_column\" ><\/p>\n<h2 class=\"tuvoz-rv tuvoz-rv--title\" data-rv-delay=\"0\">Ventajas<\/h2>\n<p class=\"tuvoz-rv tuvoz-rv--soft\" data-rv-delay=\"140\">Consigue dar una atenci\u00f3n de calidad mejorando tu <strong>imagen corporativa<\/strong> y reduciendo los tiempos de gesti\u00f3n. Adem\u00e1s, eliminando los tiempos de espera y la p\u00e9rdida de llamadas reducir\u00e1s los costes dedicados.<\/p>\n<p>\n<\/div><\/div><\/div><\/div><\/div><\/div><script id=\"script-row-unique-4\" data-row=\"script-row-unique-4\" type=\"text\/javascript\" class=\"vc_controls\">UNCODE.initRow(document.getElementById(\"row-unique-4\"));<\/script><\/div><\/div><\/div><div data-parent=\"true\" class=\"vc_row tuvoz-page-sep row-container boomapps_vcrow\" id=\"row-unique-5\"><div class=\"row col-no-gutter no-top-padding no-bottom-padding no-h-padding limit-width row-parent\"><div class=\"wpb_row row-inner\"><div class=\"wpb_column pos-top pos-center align_left column_parent col-lg-12 boomapps_vccolumn single-internal-gutter\"><div class=\"uncol style-light\"  ><div class=\"uncoltable\"><div class=\"uncell  boomapps_vccolumn no-block-padding\" ><div class=\"uncont\" ><div class=\"uncode_text_column\" ><\/p>\n<div class=\"tuvoz-page-sep-line tuvoz-rv tuvoz-rv--fade\" aria-hidden=\"true\"><\/div>\n<p>\n<\/div><\/div><\/div><\/div><\/div><\/div><script id=\"script-row-unique-5\" data-row=\"script-row-unique-5\" type=\"text\/javascript\" class=\"vc_controls\">UNCODE.initRow(document.getElementById(\"row-unique-5\"));<\/script><\/div><\/div><\/div><div data-parent=\"true\" class=\"vc_row tuvoz-page tuvoz-page-cta style-color-wayh-bg row-container boomapps_vcrow\" id=\"row-unique-6\"><div class=\"row col-double-gutter double-top-padding quad-bottom-padding double-h-padding limit-width row-parent\"><div class=\"wpb_row row-inner\"><div class=\"wpb_column pos-top pos-center align_center column_parent col-lg-12 boomapps_vccolumn single-internal-gutter\"><div class=\"uncol style-light\"  ><div class=\"uncoltable\"><div class=\"uncell  boomapps_vccolumn no-block-padding\" ><div class=\"uncont\" ><div class=\"uncode_text_column\" ><\/p>\n<h2 class=\"tuvoz-rv tuvoz-rv--title\" data-rv-delay=\"0\">Potencia tu e-commerce mejorando la atenci\u00f3n al cliente<\/h2>\n<p class=\"tuvoz-rv tuvoz-rv--soft\" data-rv-delay=\"180\">Ofrecemos un servicio personalizado y adaptado a las necesidades de cada tienda online. Cu\u00e9ntanos cu\u00e1les son las necesidades de tu comercio y estableceremos los procedimientos adecuados que garanticen la satisfacci\u00f3n de tus clientes.<\/p>\n<p class=\"tuvoz-rv tuvoz-rv--soft\" data-rv-delay=\"280\"><strong style=\"color:#ffffff\">\u00bfTe ayudamos?<\/strong><\/p>\n<p>\n<\/div><span class=\"btn-container\" ><a role=\"button\"  href=\"https:\/\/tu-voz.com\/en\/contacto-contact-center\/\" class=\"custom-link btn btn-lg border-width-0 btn-accent btn-flat btn-icon-left\" title=\"Contact\">Hablemos<\/a><\/span><\/div><\/div><\/div><\/div><\/div><script id=\"script-row-unique-6\" data-row=\"script-row-unique-6\" type=\"text\/javascript\" class=\"vc_controls\">UNCODE.initRow(document.getElementById(\"row-unique-6\"));<\/script><\/div><\/div><\/div><div data-parent=\"true\" class=\"vc_row tuvoz-page-loader tuvoz-page-loader row-container boomapps_vcrow\" style=\"display:none\" id=\"row-unique-7\"><div class=\"row limit-width row-parent\"><div class=\"wpb_row row-inner\"><div class=\"wpb_column pos-top pos-center align_left column_parent col-lg-12 boomapps_vccolumn single-internal-gutter\"><div class=\"uncol style-light\"  ><div class=\"uncoltable\"><div class=\"uncell  boomapps_vccolumn no-block-padding\" ><div class=\"uncont\" ><div class=\"uncode_text_column\" ><p><script src=\"https:\/\/tu-voz.com\/wp-content\/uploads\/2026\/06\/tuvoz-reveal.js?v=4\" defer><\/script><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><script id=\"script-row-unique-7\" data-row=\"script-row-unique-7\" type=\"text\/javascript\" class=\"vc_controls\">UNCODE.initRow(document.getElementById(\"row-unique-7\"));<\/script><\/div><\/div><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"Recepci\u00f3n de llamadas Atenci\u00f3n ecommerce Evitamos la p\u00e9rdida de pedidos de tu tienda online con una atenci\u00f3n al cliente de [...]","protected":false},"author":5,"featured_media":79813,"parent":49,"menu_order":5,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-79154","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Atenci\u00f3n al Cliente Tienda Online | Tu-Voz<\/title>\n<meta name=\"description\" content=\"Atenci\u00f3n al cliente excepcional para tu tienda en l\u00ednea. 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