{"id":83025,"date":"2021-08-04T10:47:27","date_gmt":"2021-08-04T08:47:27","guid":{"rendered":"https:\/\/www.tu-voz.com\/?page_id=83025"},"modified":"2025-06-02T15:39:18","modified_gmt":"2025-06-02T13:39:18","slug":"politica-de-calidad","status":"publish","type":"page","link":"https:\/\/tu-voz.com\/en\/telemarketing-contact-center-valencia\/calidad-y-rsc\/politica-de-calidad\/","title":{"rendered":"Quality politics"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><div data-parent=\"true\" class=\"vc_row row-container boomapps_vcrow\" id=\"row-unique-0\"><div class=\"row limit-width row-parent\"><div class=\"wpb_row row-inner\"><div class=\"wpb_column pos-top pos-center align_left column_parent col-lg-12 boomapps_vccolumn single-internal-gutter\"><div class=\"uncol style-light\"  ><div class=\"uncoltable\"><div class=\"uncell  boomapps_vccolumn no-block-padding\" ><div class=\"uncont\" ><div class=\"vc_custom_heading_wrap\"><div class=\"heading-text el-text\" ><p class=\"h2 text-accent-color\" ><span><\/p><\/span><span><h2 style=\"text-align: center;\">Quality politics<\/h2><\/span><span><h3 style=\"text-align: center;\"><span style=\"color: #e2660c;\">Quality of service is a customer's right<\/span><\/h3><\/span><span><p><\/span><\/p><\/div><div class=\"clear\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><script id=\"script-row-unique-0\" data-row=\"script-row-unique-0\" type=\"text\/javascript\" class=\"vc_controls\">UNCODE.initRow(document.getElementById(\"row-unique-0\"));<\/script><\/div><\/div><\/div><div data-parent=\"true\" class=\"vc_row style-color-xsdn-bg row-container boomapps_vcrow\" id=\"row-unique-1\"><div class=\"row unequal col-no-gutter no-top-padding no-bottom-padding no-h-padding full-width row-parent\" data-height-ratio=\"50\"><div class=\"wpb_row row-inner\"><div class=\"wpb_column pos-middle pos-left align_left column_parent col-lg-6 boomapps_vccolumn single-internal-gutter\"><div class=\"uncol style-light\"  ><div class=\"uncoltable\"><div class=\"uncell  boomapps_vccolumn quad-block-padding style-color-xsdn-bg\" ><div class=\"uncont\" ><div class=\"uncode_text_column\" ><\/p>\n<h4 style=\"text-align: center;\"><span style=\"color: #e2660c;\">ISO 9001<\/span><\/h4>\n<p>In <strong>Tu-Voz<\/strong> we have obtained the seal of <strong>Quality Management ISO 9001<\/strong> by the certifying entity Bureau Veritas, a world leader in inspection, verification, testing and certification that has accredited the quality and safety of our processes.<\/p>\n<p>The certifying entity confirms in this way our <strong>quality politics<\/strong> what concerns to <strong>continuous improvement<\/strong> As a fundamental principle of action of the organization, compliance with quality in the services offered to customers and, ultimately, contribute at all times to customer satisfaction.<\/p>\n<p style=\"text-align: left;\">Our vocation of service based on the<strong> proximity, technical knowledge and quality<\/strong>, has driven us to improve day by day following certain strategic lines:<\/p>\n<ul style=\"text-align: left;\">\n<li>Know and satisfy the needs and expectations of our customers.<\/li>\n<li>Know and comply with the legal and regulatory requirements that are applicable in each case.<\/li>\n<li>Communicate to the client the incidents that may occur in the provision of the service and thus minimize the impact that these may have.<\/li>\n<\/ul>\n<ul>\n<li style=\"text-align: left;\">Seek continuous improvement in the efficiency of our production and management processes that allows us to be competitive due to our Quality-Price relationship.<\/li>\n<li style=\"text-align: left;\">Involve our staff, with their contributions, in achieving continuous improvement.<\/li>\n<\/ul>\n<p>\n<\/div><\/div><\/div><\/div><\/div><\/div><div class=\"wpb_column pos-top pos-left align_left column_parent col-lg-6 boomapps_vccolumn col-md-33 single-internal-gutter\"><div class=\"uncol style-light\"  ><div class=\"uncoltable\" style=\"min-height: 260px;\"><div class=\"uncell  boomapps_vccolumn single-block-padding style-color-xsdn-bg\" ><div class=\"column-background background-element\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"background-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"background-inner\" style=\"background-image: url(https:\/\/tu-voz.com\/wp-content\/uploads\/2021\/08\/calidadTu-Voz.jpg);background-repeat: no-repeat;background-position: center center;background-size: cover;\" data-o_src=\"https:\/\/tu-voz.com\/wp-content\/uploads\/2021\/08\/calidadTu-Voz.jpg\"><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<\/div><div class=\"uncont\" ><\/div><\/div><\/div><\/div><\/div><script id=\"script-row-unique-1\" data-row=\"script-row-unique-1\" type=\"text\/javascript\" class=\"vc_controls\">UNCODE.initRow(document.getElementById(\"row-unique-1\"));<\/script><\/div><\/div><\/div><div data-parent=\"true\" class=\"vc_row style-color-xsdn-bg row-container boomapps_vcrow\" id=\"row-unique-2\"><div class=\"row unequal col-no-gutter no-top-padding no-bottom-padding no-h-padding full-width row-parent\" data-height-ratio=\"50\"><div class=\"wpb_row row-inner\"><div class=\"wpb_column pos-top pos-left align_left column_parent col-lg-6 boomapps_vccolumn col-md-33 single-internal-gutter\"><div class=\"uncol style-light\"  ><div class=\"uncoltable\" style=\"min-height: 260px;\"><div class=\"uncell  boomapps_vccolumn single-block-padding style-color-xsdn-bg\" ><div class=\"column-background background-element\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"background-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"background-inner\" style=\"background-image: url(https:\/\/tu-voz.com\/wp-content\/uploads\/2021\/08\/auditorias-scaled.jpg);background-repeat: no-repeat;background-position: center center;background-size: cover;\" data-o_src=\"https:\/\/tu-voz.com\/wp-content\/uploads\/2021\/08\/auditorias-scaled.jpg\"><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<\/div><div class=\"uncont\" ><\/div><\/div><\/div><\/div><\/div><div class=\"wpb_column pos-middle pos-center align_left column_parent col-lg-6 boomapps_vccolumn col-md-33 single-internal-gutter\"><div class=\"uncol style-light\"  ><div class=\"uncoltable\" style=\"min-height: 260px;\"><div class=\"uncell  boomapps_vccolumn quad-block-padding style-color-xsdn-bg\" ><div class=\"uncont\" ><div class=\"uncode_text_column\" ><\/p>\n<h4 style=\"text-align: center;\"><span style=\"color: #e2660c;\">Customer service audits<\/span><\/h4>\n<p>In our<strong> Contact Center<\/strong> we perform <strong>audits<\/strong> to maintain the quality standards required to offer an impeccable service to our customers. It is important to note that the work of <strong>audit calls<\/strong> It is one of the most important. If not the most. It is the basis of <strong>improvement of agents<\/strong>. Thanks to internal call audits we can identify best practices, rate agents and raise the level of service.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><script id=\"script-row-unique-2\" data-row=\"script-row-unique-2\" type=\"text\/javascript\" class=\"vc_controls\">UNCODE.initRow(document.getElementById(\"row-unique-2\"));<\/script><\/div><\/div><\/div><div data-parent=\"true\" class=\"vc_row row-container boomapps_vcrow\" id=\"row-unique-3\"><div class=\"row limit-width row-parent\"><div class=\"wpb_row row-inner\"><div class=\"wpb_column pos-top pos-center align_left column_parent col-lg-12 boomapps_vccolumn single-internal-gutter\"><div class=\"uncol style-light\"  ><div class=\"uncoltable\"><div class=\"uncell  boomapps_vccolumn no-block-padding\" ><div class=\"uncont\" ><div class=\"vc_custom_heading_wrap\"><div class=\"heading-text el-text\" ><p class=\"h2 text-accent-color\" ><span><\/p><\/span><span><h2 style=\"text-align: center;\"><span style=\"color: #e2660c;\">Quality politics<\/span><\/h2><\/span><span><p><\/span><\/p><\/div><div class=\"clear\"><\/div><\/div><div class=\"uncode_text_column\" ><\/p>\n<p style=\"text-align: justify;\">The Management of <strong>Tu-Voz, customer service, commercial communication and telephone marketing<\/strong>\u00a0aware of the obligations imposed by Quality Management according to the UNE-EN-ISO 9001:2015 Standard, and reaffirming its foundational commitment, declares, publishes and makes its Quality Policy generally known to all its Organization and Interested Parties. consisting of:<\/p>\n<p style=\"text-align: justify;\">\u2013 Establish and maintain an effective and efficient Quality Management System, planned and developed in conjunction with the rest of the Management functions.<\/p>\n<p style=\"text-align: justify;\">\u2013 Ensure that all personnel are fully familiar with the Company's Objectives and Policy through a preparation and training program at all levels of the Company.<\/p>\n<p style=\"text-align: justify;\">\u2013 Inform the Client of any eventuality that may be the cause of non-compliance in the provision of the service requested by him or committed by him. <strong>Tu-Voz<\/strong>.<\/p>\n<p style=\"text-align: justify;\">\u2013 Do not run away from responsibilities regarding the damages that our way of acting may have caused to the interested Parties.<\/p>\n<p style=\"text-align: justify;\">\u2013 Adapt to the requests and needs of the interested Parties whenever possible.<\/p>\n<p style=\"text-align: justify;\">\u2013 Treat with the highest priority the claims or complaints of the interested Parties.<\/p>\n<p style=\"text-align: justify;\">\u2013 Achieve full customer satisfaction through strict compliance with the requirements contracted and provided through our Customer Service, Commercial Communication and Telephone Marketing services.<\/p>\n<p style=\"text-align: justify;\">\u2013 Comply with the requirements (legal, regulatory, etc.) applicable to all the activities of the company and those linked to the provision of our services.<\/p>\n<p style=\"text-align: justify;\">\u2013 Achieve the maximum motivation of the interested Parties directly involved in the development of our activity, which guarantees our commitment to continuous improvement.<\/p>\n<p>&nbsp;<\/p>\n<p style=\"text-align: center;\">In Valencia, on January 27, 2017<\/p>\n<p style=\"text-align: center;\">Juan Jos\u00e9 Pl\u00e1<br \/>\nTu-Voz Manager<\/p>\n<p>\n<\/div><\/div><\/div><\/div><\/div><\/div><script id=\"script-row-unique-3\" data-row=\"script-row-unique-3\" type=\"text\/javascript\" class=\"vc_controls\">UNCODE.initRow(document.getElementById(\"row-unique-3\"));<\/script><\/div><\/div><\/div><div data-parent=\"true\" class=\"vc_row row-container boomapps_vcrow\" id=\"row-unique-4\"><div class=\"row limit-width row-parent\"><div class=\"wpb_row row-inner\"><div class=\"wpb_column pos-top pos-center align_center column_parent col-lg-12 boomapps_vccolumn single-internal-gutter\"><div class=\"uncol style-light\"  ><div class=\"uncoltable\"><div class=\"uncell  boomapps_vccolumn no-block-padding\" ><div class=\"uncont\" ><div class=\"vc_custom_heading_wrap\"><div class=\"heading-text el-text\" ><h2 class=\"h2\" ><span><\/p><\/span><span><h2 style=\"text-align: center;\"><span style=\"color: #e2660c;\">Do you want to know us even more?<\/span><\/h2><\/span><span><h4 style=\"text-align: center;\"><a href=\"https:\/\/tu-voz.com\/en\/docs-telemarketing\/Presentacion Tu-Voz.pdf\/\" target=\"_blank\" rel=\"noopener\">Download our corporate presentation<\/a><\/h4><\/span><span><p><\/span><\/h2><\/div><div class=\"clear\"><\/div><\/div><div class=\"uncode_text_column\" ><\/p>\n<p style=\"text-align: center;\"><a href=\"https:\/\/www.tu-voz.com\/wp-content\/uploads\/2021\/10\/portada-presentacion-tu-voz.jpg\" target=\"_blank\" rel=\"noopener noreferrer\"><img fetchpriority=\"high\" decoding=\"async\" class=\"aligncenter wp-image-83497 size-medium\" src=\"https:\/\/www.tu-voz.com\/wp-content\/uploads\/2021\/10\/portada-presentacion-tu-voz-300x206.jpg\" alt=\"\" width=\"300\" height=\"206\" srcset=\"\" sizes=\"(max-width: 300px) 100vw, 300px\" data-srcset=\"\" \/><\/a><\/p>\n<p style=\"text-align: center;\"><a href=\"https:\/\/tu-voz.com\/en\/docs-telemarketing\/Presentacion Tu-Voz.pdf\/\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>Download presentation<\/strong><\/a><\/p>\n<p>\n<\/div><\/div><\/div><\/div><\/div><\/div><script id=\"script-row-unique-4\" data-row=\"script-row-unique-4\" type=\"text\/javascript\" class=\"vc_controls\">UNCODE.initRow(document.getElementById(\"row-unique-4\"));<\/script><\/div><\/div><\/div><div data-parent=\"true\" class=\"vc_row row-container boomapps_vcrow\" id=\"row-unique-5\"><div class=\"row limit-width row-parent\"><div class=\"wpb_row row-inner\"><div class=\"wpb_column pos-top pos-center align_left column_parent col-lg-12 boomapps_vccolumn single-internal-gutter\"><div class=\"uncol style-light\"  ><div class=\"uncoltable\"><div class=\"uncell  boomapps_vccolumn no-block-padding\" ><div class=\"uncont\" ><div class=\"empty-space empty-single\" ><span class=\"empty-space-inner\"><\/span><\/div>\n<\/div><\/div><\/div><\/div><\/div><script id=\"script-row-unique-5\" data-row=\"script-row-unique-5\" type=\"text\/javascript\" class=\"vc_controls\">UNCODE.initRow(document.getElementById(\"row-unique-5\"));<\/script><\/div><\/div><\/div><div data-parent=\"true\" class=\"vc_row row-container boomapps_vcrow\" id=\"row-unique-6\"><div class=\"row limit-width row-parent\"><div class=\"wpb_row row-inner\"><div class=\"wpb_column pos-top pos-center align_left column_parent col-lg-3 boomapps_vccolumn single-internal-gutter\"><div class=\"uncol style-light\"  ><div class=\"uncoltable\"><div class=\"uncell  boomapps_vccolumn no-block-padding\" ><div class=\"uncont\" ><div class=\"icon-box icon-box-top\" ><div class=\"icon-box-icon fa-container\"><a role=\"button\" href=\"https:\/\/www.linkedin.com\/company\/tu-voz-contactcenter\" title=\"LinkedIn\" aria-label=\"LinkedIn\" target=\"_blank\" class=\"text-accent-color custom-link\"><i class=\"fa fa-linkedin fa-2x fa-fw\"><\/i><\/a><\/div><div class=\"icon-box-content\"><div class=\"icon-box-heading icon-box-fa-2x\"><h3 class=\"h3\">LinkedIn<\/h3><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"wpb_column pos-top pos-center align_left column_parent col-lg-3 boomapps_vccolumn single-internal-gutter\"><div class=\"uncol style-light\"  ><div class=\"uncoltable\"><div class=\"uncell  boomapps_vccolumn no-block-padding\" ><div class=\"uncont\" ><div class=\"icon-box icon-box-top\" ><div class=\"icon-box-icon fa-container\"><a role=\"button\" href=\"https:\/\/es-es.facebook.com\/TuVozContactCenter\/\" title=\"Facebook\" aria-label=\"Facebook\" target=\"_blank\" class=\"text-accent-color custom-link\"><i class=\"fa fa-facebook fa-2x fa-fw\"><\/i><\/a><\/div><div class=\"icon-box-content\"><div class=\"icon-box-heading icon-box-fa-2x\"><h3 class=\"h3\">Facebook<\/h3><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"wpb_column pos-top pos-center align_left column_parent col-lg-3 boomapps_vccolumn single-internal-gutter\"><div class=\"uncol style-light\"  ><div class=\"uncoltable\"><div class=\"uncell  boomapps_vccolumn no-block-padding\" ><div class=\"uncont\" ><div class=\"icon-box icon-box-top\" ><div class=\"icon-box-icon fa-container\"><a role=\"button\" href=\"https:\/\/twitter.com\/tuvozcc?lang=es\" title=\"Twitter\" aria-label=\"Twitter\" target=\"_blank\" class=\"text-accent-color custom-link\"><i class=\"fa fa-twitter fa-2x fa-fw\"><\/i><\/a><\/div><div class=\"icon-box-content\"><div class=\"icon-box-heading icon-box-fa-2x\"><h3 class=\"h3\">Twitter<\/h3><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"wpb_column pos-top pos-center align_left column_parent col-lg-3 boomapps_vccolumn single-internal-gutter\"><div class=\"uncol style-light\"  ><div class=\"uncoltable\"><div class=\"uncell  boomapps_vccolumn no-block-padding\" ><div class=\"uncont\" ><div class=\"icon-box icon-box-top\" ><div class=\"icon-box-icon fa-container\"><a role=\"button\" href=\"https:\/\/www.youtube.com\/channel\/UCrr0YEi-rq9yKGeU26K-f4A\" title=\"YouTube\" aria-label=\"YouTube\" target=\"_blank\" class=\"text-accent-color custom-link\"><i class=\"fa fa-youtube fa-2x fa-fw\"><\/i><\/a><\/div><div class=\"icon-box-content\"><div class=\"icon-box-heading icon-box-fa-2x\"><h3 class=\"h3\">YouTube<\/h3><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><script id=\"script-row-unique-6\" data-row=\"script-row-unique-6\" type=\"text\/javascript\" class=\"vc_controls\">UNCODE.initRow(document.getElementById(\"row-unique-6\"));<\/script><\/div><\/div><\/div><div data-parent=\"true\" class=\"vc_row row-container boomapps_vcrow\" id=\"row-unique-7\"><div class=\"row limit-width row-parent\"><div class=\"wpb_row row-inner\"><div class=\"wpb_column pos-top pos-center align_left column_parent col-lg-12 boomapps_vccolumn single-internal-gutter\"><div class=\"uncol style-light\"  ><div class=\"uncoltable\"><div class=\"uncell  boomapps_vccolumn no-block-padding\" ><div class=\"uncont\" ><div class=\"empty-space empty-single\" ><span class=\"empty-space-inner\"><\/span><\/div>\n<\/div><\/div><\/div><\/div><\/div><script id=\"script-row-unique-7\" data-row=\"script-row-unique-7\" type=\"text\/javascript\" class=\"vc_controls\">UNCODE.initRow(document.getElementById(\"row-unique-7\"));<\/script><\/div><\/div><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"Pol\u00edtica de CalidadLa calidad de servicio es un derecho del clienteISO 9001 En Tu-Voz hemos obtenido el sello de Gesti\u00f3n [...]","protected":false},"author":2,"featured_media":83012,"parent":82984,"menu_order":1,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-83025","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Pol\u00edtica de calidad de Tu-Voz Contact center | Ll\u00e1manos 960 452 050<\/title>\n<meta name=\"description\" content=\"Pol\u00edtica de calidad de Tu-Voz Contact center. 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