{"id":83114,"date":"2021-08-04T15:45:26","date_gmt":"2021-08-04T13:45:26","guid":{"rendered":"https:\/\/www.tu-voz.com\/?page_id=83114"},"modified":"2022-04-12T17:57:46","modified_gmt":"2022-04-12T15:57:46","slug":"faqs","status":"publish","type":"page","link":"https:\/\/tu-voz.com\/en\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><div data-parent=\"true\" class=\"vc_row row-container boomapps_vcrow\" id=\"row-unique-0\"><div class=\"row limit-width row-parent\"><div class=\"wpb_row row-inner\"><div class=\"wpb_column pos-top pos-center align_center column_parent col-lg-12 boomapps_vccolumn single-internal-gutter\"><div class=\"uncol style-light\"  ><div class=\"uncoltable\"><div class=\"uncell  boomapps_vccolumn no-block-padding\" ><div class=\"uncont\" ><div class=\"vc_custom_heading_wrap\"><div class=\"heading-text el-text\" ><\/p>\n<h2><span style=\"color: #333333;\">Do not you find what you are looking for? Do you want more details about the technical information?<\/span><\/h2>\n<h3><span style=\"color: #e2660c;\">Solve your doubts in this collection of FAQs for Contact Center.<\/span><\/h3>\n<p>\n<\/div><div class=\"clear\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><script id=\"script-row-unique-0\" data-row=\"script-row-unique-0\" type=\"text\/javascript\" class=\"vc_controls\">UNCODE.initRow(document.getElementById(\"row-unique-0\"));<\/script><\/div><\/div><\/div><div data-parent=\"true\" class=\"vc_row row-container boomapps_vcrow\" id=\"row-unique-1\"><div class=\"row limit-width row-parent\"><div class=\"wpb_row row-inner\"><div class=\"wpb_column pos-top pos-center align_left column_parent col-lg-12 boomapps_vccolumn single-internal-gutter\"><div class=\"uncol style-light\"  ><div class=\"uncoltable\"><div class=\"uncell  boomapps_vccolumn no-block-padding\" ><div class=\"uncont\" ><div class=\"uncode_text_column\" ><\/p>\n<h3><span style=\"color: #e2660c;\">What is an outsourcing?<\/span><\/h3>\n<p>An outsourcing service consists of outsourcing an area of your company. It occurs when a company delegates the management of an activity to another highly qualified and specialized company.<\/p>\n<p>&nbsp;<\/p>\n<h3><span style=\"color: #e2660c;\">What is a Call center?<\/span><\/h3>\n<p>A\u00a0<strong><a href=\"https:\/\/tu-voz.com\/en\/\">Call Center<\/a><\/strong>\u00a0is a\u00a0<strong>call management center\u00a0<\/strong>where services of inbound and outbound of a high volume of telephone calls are carried out in addition to managing tasks of <a href=\"https:\/\/tu-voz.com\/en\/telemarketing-contact-center-valencia\/call-center-atencion-al-cliente\/backoffice\/\">back office<\/a> or <a href=\"https:\/\/tu-voz.com\/en\/telemarketing-contact-center-valencia\/call-center-atencion-al-cliente\/atencion-al-cliente-omnicanal-redes-sociales\/\">customer service in others ways<\/a>. Keep in mind that it is always called on behalf of the client.<\/p>\n<p>A\u00a0<strong>Call Center<\/strong> can provide the necessary resources, experience and infrastructure for any company to establish marketing strategies, affiliation, customer service, debt collection, quality services, etc. the services of <strong>Tu-Voz Contact center<\/strong> always offer the best guaranteed result.<\/p>\n<p>Normally it is usually contracted to companies of\u00a0<b>Call center<\/b>, specialized in\u00a0<a href=\"https:\/\/tu-voz.com\/en\/telemarketing-contact-center-valencia\/servicios-de-telemarketing\/\">telemarketing<\/a> to perform outgoing call services.<\/p>\n<p>&nbsp;<\/p>\n<h3><span style=\"color: #e2660c;\">What is the difference between a call center and a contact center?<\/span><\/h3>\n<p class=\"answer-4\">On the one hand, a call center is responsible for managing customer calls. On the other hand, a contact center is responsible for managing all the communications established with customers through the different communication channels: telephone, email, chat, etc.<\/p>\n<p>&nbsp;<\/p>\n<h3><span style=\"color: #e2660c;\">What training do telemarketers receive before starting the service?<\/span><\/h3>\n<p class=\"answer-4\">Our agents are specifically trained to have an exhaustive knowledge of your company, values, products, services as well as technical tools to provide the best service to your customers.<\/p>\n<p>&nbsp;<\/p>\n<h3><span style=\"color: #e2660c;\">My product is very technical. Will they be able to explain it?<\/span><\/h3>\n<p class=\"answer-4\">We work on projects from very diverse sectors, some as technical as in the household appliance sector. We train the necessary team, we attract talent if necessary in long-term and complex projects; and we study the different communication flows, depending on the type of information, consultation and incidence. Technical information is not a problem to be able to execute a Contact Center action or strategy in an optimal way.<\/p>\n<p>&nbsp;<\/p>\n<h3><span style=\"color: #e2660c;\">How do I forward my calls so that they are received by the Contact Center?<\/span><\/h3>\n<p class=\"answer-1\">In order for the Contact Center to attend your calls in a personalized way, all you have to do is forward calls to an assigned ddi (geographical telephone number). Thus, the calls are identified and associated with your company and the agent attends and manages them according to the established protocols.<\/p>\n<p>&nbsp;<\/p>\n<h3><span style=\"color: #e2660c;\">Benefits of a Call Center.<\/span><\/h3>\n<p>Hire a\u00a0<strong>Call Center<\/strong>\u00a0It is very beneficial for any company, be it small, medium or large. We will list some benefits of\u00a0<strong>telemarketing<\/strong>\u00a0for your company, but broadly speaking, we guarantee that you will save time, money and obtain unbeatable results.<\/p>\n<ul>\n<li>If you hire a call center service <strong>you will avoid congestion of telephone lines<\/strong>.<\/li>\n<li>with telemarketing\u00a0<strong>you will save on the phone bill<\/strong>. Telemarketing companies have cheaper telephone rates than other companies.<\/li>\n<li>You will have\u00a0<strong>control and registration<\/strong>\u00a0of all the telephone procedures carried out, through the reports that we will send you.<\/li>\n<li>The call center service\u00a0<strong>can be integrated with other functions of your business<\/strong>.<\/li>\n<li>By contracting the telemarketing service, your company\u00a0<strong>increase your business capacity<\/strong>\u00a0by freeing your staff from workload.<\/li>\n<li><strong>You will save on training\u00a0<\/strong>of your team, we have telemarketers trained and qualified to achieve the best results.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h3><span style=\"color: #e2660c;\">Benefits of using Tu-Voz Contact Center services.<\/span><\/h3>\n<ul>\n<li>Anulamos las congestiones de tus l\u00edneas telef\u00f3nicas.<\/li>\n<li>Savings in the telephone billing of your business.<\/li>\n<li>Control and registration of all telephone procedures.<\/li>\n<li>Integration with other functions of your business.<\/li>\n<li>We increase capacity.<\/li>\n<li>We optimize your resources.<\/li>\n<li>We improve your quality.<\/li>\n<li>We reduce your costs.<\/li>\n<li>We incorporate the human factor to each client and in each campaign.<\/li>\n<li>We manage your Database identifying invalid numbers to eliminate lost calls or overflows.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h3><span style=\"color: #e2660c;\">Objectives of a call center<\/span><\/h3>\n<ul>\n<li>Respond to the largest number of calls at the lowest cost.<\/li>\n<li>Issue the largest number of calls at the lowest cost.<\/li>\n<li>Answer calls quickly.<\/li>\n<li>Answer the call the first time it occurs.<\/li>\n<li>Optimize the duration of the call.<\/li>\n<li>Reduce \"busy tone\" for callers.<\/li>\n<li>Delete missed calls.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h3><span style=\"color: #e2660c;\">Objectives of a telemarketing action through Call Center.<\/span><\/h3>\n<p>The goal of a company\u00a0<strong>Call Center<\/strong>\u00a0through its different telemarketing services,\u00a0<strong>incoming calls<\/strong>\u00a0or\u00a0<strong>outbound calls<\/strong>\u00a0can be divided into three:<\/p>\n<ul>\n<li>Customer acquisition.<\/li>\n<li>Customer maintenance.<\/li>\n<li>Payment to clients.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h3><span style=\"color: #e2660c;\">Is it necessary to have a starting database for a telemarketing campaign?<\/span><\/h3>\n<p class=\"answer-1\">We definitely recommend it. We have database debugging services; On the other hand, for budget and efficiency, it is always advisable to start with a base of contactable clients.<\/p>\n<p>&nbsp;<\/p>\n<h3><span style=\"color: #e2660c;\">I would like to improve my after-sales service but I do not have the capacity for a large team. What can I do?<\/span><\/h3>\n<p>We take care of everything. If it is necessary to adapt or add any type of element to your ecommerce or website, we have the necessary tools to do so. Tell us your idea and we make you a proposal.<\/p>\n<p>&nbsp;<\/p>\n<h3><span style=\"color: #e2660c;\">I am losing calls in my company. Can a contact center answer only the calls that I cannot answer?<\/span><\/h3>\n<p>Of course! Many times, companies have numerous calls at certain times of the day creating a funnel effect. As a Contact center partner we can attend to these peaks and overflows of calls that your company cannot answer. We always offer personalized and totally flexible services that adapt to your volume of calls, your schedules, etc.<\/p>\n<p>&nbsp;<\/p>\n<h3><span style=\"color: #e2660c;\">How will I know the performance of the work that Tu-Voz does?<\/span><\/h3>\n<p>We have tools to measure and monitor all campaigns. Thus, we periodically report the results of the campaigns, whether they are calls answered, calls made, qualification of calls, leads obtained, etc.<\/p>\n<p>Similarly, our supervisors are in constant contact with our clients to analyze the service and take action if necessary.<\/p>\n<p>&nbsp;<\/p>\n<h3><span style=\"color: #e2660c;\">How long does it take on average to get a campaign up and running?<\/span><\/h3>\n<p>It depends on the complexity of the project. But, approximately, launching a campaign can range from 48 hours to a week.<\/p>\n<p>&nbsp;<\/p>\n<h3><span style=\"color: #e2660c;\">I would like to send you my Curriculum vitae<\/span><\/h3>\n<p class=\"answer-7\">We are always looking for experts in sending and receiving calls. If you have experience, do not hesitate to send your application through <a href=\"https:\/\/gestion.tu-voz.com\/jobs\">nuestra p\u00e1gina de empleo<\/a>.<\/p>\n<p>\n<\/div><\/div><\/div><\/div><\/div><\/div><script id=\"script-row-unique-1\" data-row=\"script-row-unique-1\" type=\"text\/javascript\" class=\"vc_controls\">UNCODE.initRow(document.getElementById(\"row-unique-1\"));<\/script><\/div><\/div><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"\u00bfNo encuentras lo que buscas? \u00bfQuieres m\u00e1s detalles sobre la informaci\u00f3n t\u00e9cnica? Resuelve tus dudas en esta recopilaci\u00f3n de FAQs [...]","protected":false},"author":2,"featured_media":83075,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-83114","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>FAQs del Call center Tu-Voz | M\u00e1s informaci\u00f3n | Ll\u00e1manos 960 452 050<\/title>\n<meta name=\"description\" content=\"\u00bfNo encuentras lo que buscas? 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