{"id":84919,"date":"2022-10-20T12:59:01","date_gmt":"2022-10-20T10:59:01","guid":{"rendered":"https:\/\/www.tu-voz.com\/?page_id=84919"},"modified":"2025-02-07T12:03:36","modified_gmt":"2025-02-07T10:03:36","slug":"casos-de-exito-electrodomesticos","status":"publish","type":"page","link":"https:\/\/tu-voz.com\/en\/casos-de-exito-electrodomesticos\/","title":{"rendered":"Casos de \u00e9xito &#8211; Electrodom\u00e9sticos"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><div data-parent=\"true\" class=\"vc_row row-container boomapps_vcrow\" id=\"row-unique-0\"><div class=\"row single-top-padding single-bottom-padding single-h-padding limit-width row-parent\"><div class=\"wpb_row row-inner\"><div class=\"wpb_column pos-bottom pos-center align_center column_parent col-lg-12 boomapps_vccolumn single-internal-gutter\"><div class=\"uncol style-light\"  ><div class=\"uncoltable\"><div class=\"uncell  boomapps_vccolumn no-block-padding\" ><div class=\"uncont\" ><div class=\"vc_custom_heading_wrap\"><div class=\"heading-text el-text\" ><h2 class=\"h2\" ><span><\/p><\/span><span><h1 style=\"text-align: center;\">Fabricante de electrodom\u00e9sticos<\/h1><\/span><span><h4 style=\"text-align: center;\">Tu-Voz Contact Center ayuda a una importante empresa de electrodom\u00e9sticos a gestionar su experiencia de cliente<\/h4><\/span><span><p><\/span><\/h2><\/div><div class=\"clear\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><script id=\"script-row-unique-0\" data-row=\"script-row-unique-0\" type=\"text\/javascript\" class=\"vc_controls\">UNCODE.initRow(document.getElementById(\"row-unique-0\"));<\/script><\/div><\/div><\/div><div data-parent=\"true\" class=\"vc_row row-container with-parallax boomapps_vcrow\" id=\"row-unique-1\"><div class=\"row-background background-element\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"background-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"background-inner\" style=\"background-image: url(https:\/\/tu-voz.com\/wp-content\/uploads\/2022\/09\/caso-electrodomesticos-scaled.jpg);background-repeat: no-repeat;background-position: center center;background-size: cover;\"><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<\/div><div class=\"row limit-width row-parent\" data-height-ratio=\"40\"><div class=\"wpb_row row-inner\"><div class=\"wpb_column pos-top pos-center align_left column_parent col-lg-12 boomapps_vccolumn single-internal-gutter\"><div class=\"uncol style-light\"  ><div class=\"uncoltable\"><div class=\"uncell  boomapps_vccolumn no-block-padding\" ><div class=\"uncont\" ><\/div><\/div><\/div><\/div><\/div><script id=\"script-row-unique-1\" data-row=\"script-row-unique-1\" type=\"text\/javascript\" class=\"vc_controls\">UNCODE.initRow(document.getElementById(\"row-unique-1\"));<\/script><\/div><\/div><\/div><div data-parent=\"true\" class=\"vc_row row-container boomapps_vcrow\" id=\"row-unique-2\"><div class=\"row limit-width row-parent\"><div class=\"wpb_row row-inner\"><div class=\"wpb_column pos-top pos-center align_left column_parent col-lg-12 boomapps_vccolumn single-internal-gutter\"><div class=\"uncol style-light\"  ><div class=\"uncoltable\"><div class=\"uncell  boomapps_vccolumn no-block-padding\" ><div class=\"uncont\" ><div class=\"uncode-accordion wpb_accordion wpb_content_element  sign-size-rg w-border\" data-collapsible=\"no\" data-target=\"\" data-active-tab=\"1\" >\n\t\t<div class=\"panel-group wpb_wrapper wpb_accordion_wrapper\" id=\"accordion_939610385\" data-no-toggle=\"\">\n\n<div class=\"panel panel-default wpb_accordion_section group  active-group\"><div class=\"panel-heading wpb_accordion_header ui-accordion-header\"><p class=\"panel-title active font-weight- text-   icon-size-rg\"><a data-toggle=\"collapse\" data-parent=\"#accordion_939610385\" href=\"#1663254504-1-41\"><span>El reto<\/span><\/a><\/p><\/div><div id=\"1663254504-1-41\" class=\"panel-collapse collapse in\"><div class=\"panel-body wpb_accordion_content ui-accordion-content half-internal-gutter single-block-padding\">\n\t\t\t\t\t\t<div class=\"uncode_text_column\" ><p><span class=\"\">Hisense, empresa extranjera especializada en la comercializaci\u00f3n de electrodom\u00e9sticos quiere implantarse en la pen\u00ednsula ib\u00e9rica buscando ofrecer a los consumidores un centro de atenci\u00f3n al cliente y soporte t\u00e9cnico de calidad. Ante un cat\u00e1logo tan extenso, el equipo directivo de Hisense Iberia decide ir un paso m\u00e1s all\u00e1 y confiar en un partner profesional y con experiencia en la atenci\u00f3n al cliente omnicanal en lugar de formar a toda una plantilla nueva sin experiencia.\u00a0<\/span><\/p>\n<\/div><\/div><\/div><\/div><div class=\"panel panel-default wpb_accordion_section group\"><div class=\"panel-heading wpb_accordion_header ui-accordion-header\"><p class=\"panel-title font-weight- text-   icon-size-rg\"><a data-toggle=\"collapse\" data-parent=\"#accordion_939610385\" href=\"#1663254504-2-78\"><span>Nuestra visi\u00f3n<\/span><\/a><\/p><\/div><div id=\"1663254504-2-78\" class=\"panel-collapse collapse\"><div class=\"panel-body wpb_accordion_content ui-accordion-content half-internal-gutter single-block-padding\">\n\t\t\t\t\t\t<div class=\"uncode_text_column\" ><p>El sector de electrodom\u00e9sticos, por sus caracter\u00edsticas es un sector que necesita una atenci\u00f3n al cliente impecable. Al ser productos, en gran medida, importantes para los usuarios, como por ejemplo neveras para mantener la comida en buen estado o aires acondicionados para calentar o enfriar sus hogares, los usuarios buscan soluciones r\u00e1pidas y tangibles adem\u00e1s de empat\u00eda por parte de las marcas.<\/p>\n<p>Para este tipo de clientes es importante sentir que la marca ha ido m\u00e1s all\u00e1 y se ha interesado personalmente en aliviar el problema y solventar los da\u00f1os ocasionados.<\/p>\n<p>&nbsp;<\/p>\n<p>Es importante recalcar que si queremos convertir un cliente descontento en un entusiasta de la marca es muy importante la correcta \u201crecuperaci\u00f3n de desastres\u201d. No hay mejor embajador que un cliente satisfecho con la soluci\u00f3n proporcionada despu\u00e9s de tener un problema con su producto.<\/p>\n<p>In <strong>Tu-Voz Contact Center<\/strong>, con nuestros servicios de postventa y gesti\u00f3n de incidencias practicamos la participaci\u00f3n inmersiva del cliente, utilizando m\u00e9todos para conectar profundamente con un cliente, cambiar su percepci\u00f3n y hacer que el cliente elimine de manera proactiva la imagen negativa que tiene de la marca tras la incidencia.<\/p>\n<\/div><\/div><\/div><\/div><div class=\"panel panel-default wpb_accordion_section group\"><div class=\"panel-heading wpb_accordion_header ui-accordion-header\"><p class=\"panel-title font-weight- text-   icon-size-rg\"><a data-toggle=\"collapse\" data-parent=\"#accordion_939610385\" href=\"#1663254568130-2-5\"><span>Nuestro enfoque<\/span><\/a><\/p><\/div><div id=\"1663254568130-2-5\" class=\"panel-collapse collapse\"><div class=\"panel-body wpb_accordion_content ui-accordion-content half-internal-gutter single-block-padding\">\n\t\t\t\t\t\t<div class=\"uncode_text_column\" ><p>Como en todos nuestros proyectos, nos convertimos en la marca, en este caso Hisense y cuidamos lo que sabemos que es m\u00e1s importante para nuestros clientes: <strong>s<\/strong><b>us clientes<\/b>.<\/p>\n<p>El objetivo es <b>reducir los costes operativos <\/b>de Hisense a trav\u00e9s de un <b>quality service <\/b>en manos de expertos ofreciendo servicios completos de soporte omnicanal y soporte postventa en castellano, ingl\u00e9s y portugu\u00e9s.<\/p>\n<p>Podemos afirmar que nuestro modelo de gesti\u00f3n es efectivo y ha ofrecido siempre el mejor servicio tanto a los clientes de Hisense Iberia como a la propia empresa.<\/p>\n<\/div><\/div><\/div><\/div>\n\t\t<\/div><\/div><\/div><\/div><\/div><\/div><\/div><script id=\"script-row-unique-2\" data-row=\"script-row-unique-2\" type=\"text\/javascript\" class=\"vc_controls\">UNCODE.initRow(document.getElementById(\"row-unique-2\"));<\/script><\/div><\/div><\/div><div data-parent=\"true\" class=\"vc_row row-container mobile-hidden boomapps_vcrow\" id=\"row-unique-3\"><div class=\"row unequal col-double-gutter single-top-padding double-bottom-padding single-h-padding limit-width row-parent\"><div class=\"wpb_row row-inner\"><div class=\"wpb_column pos-middle pos-left align_left column_parent col-lg-12 boomapps_vccolumn col-md-50 half-internal-gutter\"><div class=\"uncol style-light\"  ><div class=\"uncoltable\"><div class=\"uncell  boomapps_vccolumn no-block-padding\" ><div class=\"uncont\" ><div class=\"vc_custom_heading_wrap\"><div class=\"heading-text el-text\" ><h2 class=\"h2 font-weight-700\" ><span><\/p><\/span><span><h2 style=\"text-align: center;\"><span style=\"font-size: 35px; color: #333333;\">Los resultados<\/span><\/h2><\/span><span><p><\/span><\/h2><\/div><div class=\"clear\"><\/div><\/div><div class=\"vc_custom_heading_wrap\"><div class=\"heading-text el-text\" ><\/p>\n<h3><span style=\"color: #e2660c;\"><strong>Datos de 2021<\/strong><\/span><\/h3>\n<p>\n<\/div><div class=\"clear\"><\/div><\/div><div class=\"empty-space empty-single\" ><span class=\"empty-space-inner\"><\/span><\/div>\n<div class=\"vc_row row-internal row-container boomapps_vcrow\"><div class=\"row row-child\"><div class=\"wpb_row row-inner\"><div class=\"wpb_column pos-top pos-center align_left column_child col-lg-6 boomapps_vccolumn single-internal-gutter\"><div class=\"uncol style-light\" ><div class=\"uncoltable\"><div class=\"uncell  boomapps_vccolumn single-block-padding style-accent-bg\" ><div class=\"uncont\" ><div class=\"icon-box icon-box-top\" ><div class=\"icon-box-icon fa-container\"><span class=\"text-color-xsdn-color btn-disable-hover\"><i class=\"fa fa-headphones fa-5x fa-fw\"><\/i><\/span><\/div><div class=\"icon-box-content\"><div class=\"icon-box-heading icon-box-fa-5x\"><h3 class=\"h3\">M\u00e1s de 350 000 interacciones tratadas<\/h3><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"wpb_column pos-top pos-center align_left column_child col-lg-6 boomapps_vccolumn single-internal-gutter\"><div class=\"uncol style-light\" ><div class=\"uncoltable\"><div class=\"uncell  boomapps_vccolumn single-block-padding style-color-lxmt-bg\" ><div class=\"uncont\" ><div class=\"icon-box icon-box-top\" ><div class=\"icon-box-icon fa-container\"><span class=\"text-accent-color btn-disable-hover\"><i class=\"fa fa-phone fa-5x fa-fw\"><\/i><\/span><\/div><div class=\"icon-box-content\"><div class=\"icon-box-heading icon-box-fa-5x\"><h3 class=\"h3\">Nivel de abandono inferior al 3%<\/h3><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vc_row row-internal row-container boomapps_vcrow\"><div class=\"row row-child\"><div class=\"wpb_row row-inner\"><div class=\"wpb_column pos-top pos-center align_left column_child col-lg-6 boomapps_vccolumn single-internal-gutter\"><div class=\"uncol style-light\" ><div class=\"uncoltable\"><div class=\"uncell  boomapps_vccolumn single-block-padding style-color-lxmt-bg\" ><div class=\"uncont\" ><div class=\"icon-box icon-box-top\" ><div class=\"icon-box-icon fa-container\"><span class=\"text-accent-color btn-disable-hover\"><i class=\"fa fa-thumbs-up3 fa-5x fa-fw\"><\/i><\/span><\/div><div class=\"icon-box-content\"><div class=\"icon-box-heading icon-box-fa-5x\"><h3 class=\"h3\">Grado de satisfacci\u00f3n con la atenci\u00f3n recibida 8\/10<\/h3><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"wpb_column pos-top pos-center align_left column_child col-lg-6 boomapps_vccolumn single-internal-gutter\"><div class=\"uncol style-light\" ><div class=\"uncoltable\"><div class=\"uncell  boomapps_vccolumn single-block-padding style-accent-bg\" ><div class=\"uncont\" ><div class=\"icon-box icon-box-top\" ><div class=\"icon-box-icon fa-container\"><span class=\"text-color-xsdn-color btn-disable-hover\"><i class=\"fa fa-group fa-5x fa-fw\"><\/i><\/span><\/div><div class=\"icon-box-content\"><div class=\"icon-box-heading icon-box-fa-5x\"><h3 class=\"h3\">Nivel de servicio en 88% en llamadas atendidas antes de 20 segundos<\/h3><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><script id=\"script-row-unique-3\" data-row=\"script-row-unique-3\" type=\"text\/javascript\" class=\"vc_controls\">UNCODE.initRow(document.getElementById(\"row-unique-3\"));<\/script><\/div><\/div><\/div><div data-parent=\"true\" class=\"vc_row row-container mobile-hidden boomapps_vcrow\" id=\"row-unique-4\"><div class=\"row unequal col-double-gutter double-top-padding double-bottom-padding single-h-padding limit-width row-parent\"><div class=\"wpb_row row-inner\"><div class=\"wpb_column pos-middle pos-left align_left column_parent col-lg-12 boomapps_vccolumn col-md-50 half-internal-gutter\"><div class=\"uncol style-light\"  ><div class=\"uncoltable\"><div class=\"uncell  boomapps_vccolumn no-block-padding\" ><div class=\"uncont\" ><div class=\"vc_custom_heading_wrap\"><div class=\"heading-text el-text\" ><\/p>\n<h2><span style=\"color: #e2660c;\"><strong>Entrevista con el cliente<\/strong><\/span><\/h2>\n<p>\n<\/div><div class=\"clear\"><\/div><\/div><div class=\"vc_custom_heading_wrap\"><div class=\"heading-text el-text\" ><\/p>\n<h3><span style=\"color: #333333;\"><strong>Indalecio L\u00f3pez Pla<\/strong><\/span><\/h3>\n<p>\n<\/div><div class=\"clear\"><\/div><\/div><div class=\"empty-space empty-single\" ><span class=\"empty-space-inner\"><\/span><\/div>\n<div class=\"uncode_text_column\" ><\/p>\n<p style=\"text-align: left;\"><strong><a href=\"https:\/\/www.tu-voz.com\/wp-content\/uploads\/2022\/10\/lavadora.jpg\"><img fetchpriority=\"high\" decoding=\"async\" class=\"alignright wp-image-84887\" src=\"https:\/\/www.tu-voz.com\/wp-content\/uploads\/2022\/10\/lavadora.jpg\" alt=\"\" width=\"650\" height=\"429\" srcset=\"https:\/\/tu-voz.com\/wp-content\/uploads\/2022\/10\/lavadora.jpg 999w, https:\/\/tu-voz.com\/wp-content\/uploads\/2022\/10\/lavadora-300x198.jpg 300w, https:\/\/tu-voz.com\/wp-content\/uploads\/2022\/10\/lavadora-768x507.jpg 768w, https:\/\/tu-voz.com\/wp-content\/uploads\/2022\/10\/lavadora-18x12.jpg 18w\" sizes=\"(max-width: 650px) 100vw, 650px\" \/><\/a><\/strong><\/p>\n<p style=\"text-align: left;\"><strong>\u00bfCu\u00e1l fue la motivaci\u00f3n que te llev\u00f3 a ti y a tu empresa a contactar con nosotros?<\/strong> Cuando me incorpor\u00e9 a Hisense, Tu-Voz ya ofrec\u00eda el servicio de gesti\u00f3n de llamadas de clientes, fue el comienzo de un proyecto con mejora continua, hasta llegar a los niveles actuales.<\/p>\n<p>&nbsp;<\/p>\n<p style=\"text-align: left;\"><strong>\u00bfC\u00f3mo es la colaboraci\u00f3n? \u00bfQu\u00e9 destacar\u00edas?<\/strong> La colaboraci\u00f3n es muy estrecha, con un continuo proceso de aprendizaje y adaptaci\u00f3n a las necesidades que en la evoluci\u00f3n de negocio estos a\u00f1os ha requerido.<\/p>\n<p style=\"text-align: left;\">Lo que destacar\u00eda de Tu-Voz es su flexibilidad, compromiso, trabajo duro, etc.<\/p>\n<p>&nbsp;<\/p>\n<p style=\"text-align: left;\"><strong>\u00bfC\u00f3mo calificar\u00edas en t\u00e9rminos generales tu experiencia con nosotros?<\/strong> Muy satisfactoria.<\/p>\n<p>\n<\/div><div class=\"empty-space empty-single\" ><span class=\"empty-space-inner\"><\/span><\/div>\n<\/div><\/div><\/div><\/div><\/div><script id=\"script-row-unique-4\" data-row=\"script-row-unique-4\" type=\"text\/javascript\" class=\"vc_controls\">UNCODE.initRow(document.getElementById(\"row-unique-4\"));<\/script><\/div><\/div><\/div><div data-parent=\"true\" class=\"vc_row style-color-jevc-bg row-container has-dividers boomapps_vcrow\" id=\"row-unique-5\"><div class=\"row-background background-element\" style=\"opacity: 1;\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"background-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"background-inner\"><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"block-bg-overlay style-color-wayh-bg\" style=\"opacity: 0.45;\"><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<\/div><div class=\"uncode-divider-wrap uncode-divider-wrap-top z_index_0\" style=\"height: 50%; opacity: 0.3\" data-height=\"50\" data-unit=\"%\"><svg version=\"1.1\" class=\"uncode-row-divider uncode-row-divider-gradient\" x=\"0px\" y=\"0px\" width=\"240px\" height=\"24px\" viewbox=\"0 0 240 24\" enable-background=\"new 0 0 240 24\" xml:space=\"preserve\" preserveaspectratio=\"none\">\n\t\t<lineargradient id=\"svg-gradient-111567\" gradientunits=\"userSpaceOnUse\" x1=\"119.9995\" y1=\"0\" x2=\"119.9995\" y2=\"24.0005\">\n\t\t\t<stop  offset=\"0\" style=\"stop-color:#141618;stop-opacity:0\"\/>\n\t\t\t<stop  offset=\"1\" style=\"stop-color:#141618\"\/>\n\t\t<\/lineargradient>\n\t\t<path fill=\"url(#svg-gradient-111567)\" d=\"M240,24V0H0v24H240z\"\/>\n\t\t<\/svg><\/div><div class=\"row double-top-padding double-bottom-padding single-h-padding limit-width row-parent\" data-height-ratio=\"39\"><div class=\"wpb_row row-inner\"><div class=\"wpb_column pos-middle pos-center align_center align_center_tablet align_center_mobile column_parent col-lg-12 boomapps_vccolumn half-internal-gutter\"><div class=\"uncol style-dark\"  ><div class=\"uncoltable\"><div class=\"uncell  boomapps_vccolumn no-block-padding\" ><div class=\"uncont\" ><div class=\"vc_custom_heading_wrap\"><div class=\"heading-text el-text\" ><h1 class=\"font-weight-300\" ><span><\/p><\/span><span><p style=\"font-size: 55px; text-align: center;\"><span style=\"color: #e2660c;\"><strong>\u00bfQuieres conseguir estos resultados?<\/strong><\/span><\/p><\/span><span><h6 style=\"font-size: 55px; text-align: center;\"><span style=\"color: #e2660c;\"><span style=\"color: #e2660c;\"><span style=\"font-size: 55px;\">\u00a1Cont\u00e1ctanos!<\/span><\/span><\/span><\/h6><\/span><span><p><\/span><\/h1><\/div><div class=\"clear\"><\/div><\/div><div class=\"empty-space empty-single\" ><span class=\"empty-space-inner\"><\/span><\/div>\n<div class=\"uncode_text_column\" ><div class=\"wpforms-container wpforms-container-full\" id=\"wpforms-81443\"><form id=\"wpforms-form-81443\" class=\"wpforms-validate wpforms-form\" data-formid=\"81443\" method=\"post\" enctype=\"multipart\/form-data\" action=\"\/en\/wp-json\/wp\/v2\/pages\/84919\" data-token=\"09f7c9d8c7e7b24abbb7b724108dd89c\" data-token-time=\"1775575007\" data-trp-original-action=\"\/en\/wp-json\/wp\/v2\/pages\/84919\"><noscript class=\"wpforms-error-noscript\">Please enable JavaScript in your browser to complete this form.<\/noscript><div class=\"wpforms-field-container\"><div id=\"wpforms-81443-field_20-container\" class=\"wpforms-field wpforms-field-divider\" data-field-id=\"20\"><h3 id=\"wpforms-81443-field_20\">Datos de contacto:<\/h3><\/div><div id=\"wpforms-81443-field_1-container\" class=\"wpforms-field wpforms-field-text wpforms-one-third wpforms-first\" data-field-id=\"1\"><label class=\"wpforms-field-label wpforms-label-hide\" for=\"wpforms-81443-field_1\">Name <span class=\"wpforms-required-label\">*<\/span><\/label><input type=\"text\" id=\"wpforms-81443-field_1\" class=\"wpforms-field-large wpforms-field-required\" name=\"wpforms[fields][1]\" placeholder=\"Name\" required><\/div><div id=\"wpforms-81443-field_10-container\" class=\"wpforms-field wpforms-field-phone wpforms-one-third\" data-field-id=\"10\"><label class=\"wpforms-field-label wpforms-label-hide\" for=\"wpforms-81443-field_10\">Phone <span class=\"wpforms-required-label\">*<\/span><\/label><input type=\"tel\" id=\"wpforms-81443-field_10\" class=\"wpforms-field-large wpforms-field-required wpforms-smart-phone-field\" data-rule-smart-phone-field=\"true\" name=\"wpforms[fields][10]\" placeholder=\"Phone\" aria-label=\"Phone\" required><\/div><div id=\"wpforms-81443-field_11-container\" class=\"wpforms-field wpforms-field-email wpforms-one-third\" data-field-id=\"11\"><label class=\"wpforms-field-label wpforms-label-hide\" for=\"wpforms-81443-field_11\">Email <span class=\"wpforms-required-label\">*<\/span><\/label><input type=\"email\" id=\"wpforms-81443-field_11\" class=\"wpforms-field-large wpforms-field-required\" name=\"wpforms[fields][11]\" placeholder=\"Email\" spellcheck=\"false\" required><\/div><div id=\"wpforms-81443-field_19-container\" class=\"wpforms-field wpforms-field-divider\" data-field-id=\"19\"><h3 id=\"wpforms-81443-field_19\">Informaci\u00f3n de tu empresa:<\/h3><\/div><div id=\"wpforms-81443-field_4-container\" class=\"wpforms-field wpforms-field-text wpforms-one-half wpforms-first\" data-field-id=\"4\"><label class=\"wpforms-field-label wpforms-label-hide\" for=\"wpforms-81443-field_4\">Company <span class=\"wpforms-required-label\">*<\/span><\/label><input type=\"text\" id=\"wpforms-81443-field_4\" class=\"wpforms-field-large wpforms-field-required\" name=\"wpforms[fields][4]\" placeholder=\"Nombre empresa\" required><\/div><div id=\"wpforms-81443-field_12-container\" class=\"wpforms-field wpforms-field-text wpforms-one-half\" data-field-id=\"12\"><label class=\"wpforms-field-label wpforms-label-hide\" for=\"wpforms-81443-field_12\">\u00bfCu\u00e1l es la actividad de tu empresa? <span class=\"wpforms-required-label\">*<\/span><\/label><input type=\"text\" id=\"wpforms-81443-field_12\" class=\"wpforms-field-large wpforms-field-required\" name=\"wpforms[fields][12]\" placeholder=\"Actividad empresa\" required><\/div><div id=\"wpforms-81443-field_13-container\" class=\"wpforms-field wpforms-field-select wpforms-field-select-style-classic\" data-field-id=\"13\"><label class=\"wpforms-field-label wpforms-label-hide\" for=\"wpforms-81443-field_13\">Facturaci\u00f3n anual <span class=\"wpforms-required-label\">*<\/span><\/label><select id=\"wpforms-81443-field_13\" class=\"wpforms-field-large wpforms-field-required\" name=\"wpforms[fields][13]\" required=\"required\"><option value=\"\" class=\"placeholder\" disabled selected='selected'>Facturaci\u00f3n anual empresa<\/option><option value=\"HASTA 300.000 \u20ac\" >HASTA 300.000 \u20ac<\/option><option value=\"DE 300.001 A 600.000 \u20ac\" >DE 300.001 A 600.000 \u20ac<\/option><option value=\"DE 600.001 A 1.500.000 \u20ac\" >DE 600.001 A 1.500.000 \u20ac<\/option><option value=\"DE 1.500.001 A 3.000.000 \u20ac\" >DE 1.500.001 A 3.000.000 \u20ac<\/option><option value=\"DE 3.000.001 A 6.000.000 \u20ac\" >DE 3.000.001 A 6.000.000 \u20ac<\/option><option value=\"DE 6.000.001 A 15.000.000 \u20ac\" >DE 6.000.001 A 15.000.000 \u20ac<\/option><option value=\"DE 15.000.001 A 30.000.000 \u20ac\" >DE 15.000.001 A 30.000.000 \u20ac<\/option><option value=\"DE 30.000.001 A 60.000.000 \u20ac\" >DE 30.000.001 A 60.000.000 \u20ac<\/option><option value=\"MAS DE 60.000.000 \u20ac\" >MAS DE 60.000.000 \u20ac<\/option><\/select><\/div><div id=\"wpforms-81443-field_14-container\" class=\"wpforms-field wpforms-field-text wpforms-one-half wpforms-first\" data-field-id=\"14\"><label class=\"wpforms-field-label wpforms-label-hide\" for=\"wpforms-81443-field_14\">\u00bfQu\u00e9 puesto ocupas en la compa\u00f1\u00eda? <span class=\"wpforms-required-label\">*<\/span><\/label><input type=\"text\" id=\"wpforms-81443-field_14\" class=\"wpforms-field-large wpforms-field-required\" name=\"wpforms[fields][14]\" placeholder=\"Puesto en la empresa\" required><\/div><div id=\"wpforms-81443-field_16-container\" class=\"wpforms-field wpforms-field-select wpforms-one-half wpforms-field-select-style-classic\" data-field-id=\"16\"><label class=\"wpforms-field-label wpforms-label-hide\" for=\"wpforms-81443-field_16\">\u00bfCu\u00e1l es tu rol en la toma de decisiones? <span class=\"wpforms-required-label\">*<\/span><\/label><select id=\"wpforms-81443-field_16\" class=\"wpforms-field-large wpforms-field-required\" name=\"wpforms[fields][16]\" required=\"required\"><option value=\"\" class=\"placeholder\" disabled selected='selected'>Rol toma de decisiones<\/option><option value=\"Decidir\" >Decidir<\/option><option value=\"Influir\" >Influir<\/option><option value=\"Prescriptor\" >Prescriptor<\/option><option value=\"Ninguno\" >Ninguno<\/option><\/select><\/div><div id=\"wpforms-81443-field_21-container\" class=\"wpforms-field wpforms-field-divider\" data-field-id=\"21\"><h3 id=\"wpforms-81443-field_21\">Servicio buscado:<\/h3><\/div><div id=\"wpforms-81443-field_5-container\" class=\"wpforms-field wpforms-field-select wpforms-one-half wpforms-first wpforms-field-select-style-classic\" data-field-id=\"5\"><label class=\"wpforms-field-label wpforms-label-hide\" for=\"wpforms-81443-field_5\">Servicio solicitado <span class=\"wpforms-required-label\">*<\/span><\/label><select id=\"wpforms-81443-field_5\" class=\"wpforms-field-large wpforms-field-required\" name=\"wpforms[fields][5]\" required=\"required\"><option value=\"\" class=\"placeholder\" disabled selected='selected'>Servicio solicitado<\/option><option value=\"Servicio de atenci\u00f3n al cliente completo\" >Servicio de atenci\u00f3n al cliente completo<\/option><option value=\"Servicio de atenci\u00f3n de centralita b\u00e1sico\" >Servicio de atenci\u00f3n de centralita b\u00e1sico<\/option><option value=\"Servicio de atenci\u00f3n y gesti\u00f3n de citas\" >Servicio de atenci\u00f3n y gesti\u00f3n de citas<\/option><option value=\"Servicio de atenci\u00f3n 24H\" >Servicio de atenci\u00f3n 24H<\/option><option value=\"Externalizaci\u00f3n de backoffice y tareas administrativas\" >Externalizaci\u00f3n de backoffice y tareas administrativas<\/option><option value=\"Conjunto de atenci\u00f3n al cliente y telemarketing\" >Conjunto de atenci\u00f3n al cliente y telemarketing<\/option><option value=\"Campa\u00f1a de concertaci\u00f3n de citas\" >Campa\u00f1a de concertaci\u00f3n de citas<\/option><option value=\"Campa\u00f1a de presentaci\u00f3n de promociones\" >Campa\u00f1a de presentaci\u00f3n de promociones<\/option><option value=\"Campa\u00f1a de fidelizaci\u00f3n de clientes\" >Campa\u00f1a de fidelizaci\u00f3n de clientes<\/option><option value=\"Campa\u00f1a de encuestas telef\u00f3nicas\" >Campa\u00f1a de encuestas telef\u00f3nicas<\/option><option value=\"Televenta\" >Phone sales<\/option><option value=\"Depuraci\u00f3n de bases de datos\" >Database debugging<\/option><option value=\"Otro\" >Otro<\/option><\/select><\/div><div id=\"wpforms-81443-field_6-container\" class=\"wpforms-field wpforms-field-select wpforms-one-half wpforms-field-select-style-classic\" data-field-id=\"6\"><label class=\"wpforms-field-label wpforms-label-hide\" for=\"wpforms-81443-field_6\">\u00bfQu\u00e9 presupuesto tienes asignado para el servicio que solicitas? <span class=\"wpforms-required-label\">*<\/span><\/label><select id=\"wpforms-81443-field_6\" class=\"wpforms-field-large wpforms-field-required\" name=\"wpforms[fields][6]\" required=\"required\"><option value=\"\" class=\"placeholder\" disabled selected='selected'>Presupuesto asignado al servicio<\/option><option value=\"Entre 1000 y 3000\u20ac\" >Entre 1000 y 3000\u20ac<\/option><option value=\"Entre 3000 y 5000\u20ac\" >Entre 3000 y 5000\u20ac<\/option><option value=\"Entre 5000 y 10 000\u20ac\" >Entre 5000 y 10 000\u20ac<\/option><option value=\"Entre 10 000 y 20 000\u20ac\" >Entre 10 000 y 20 000\u20ac<\/option><option value=\"Entre 20 000 y 50 000\u20ac\" >Entre 20 000 y 50 000\u20ac<\/option><option value=\"M\u00e1s de 50 000\u20ac\" >M\u00e1s de 50 000\u20ac<\/option><\/select><\/div><div id=\"wpforms-81443-field_7-container\" class=\"wpforms-field wpforms-field-textarea\" data-field-id=\"7\"><label class=\"wpforms-field-label wpforms-label-hide\" for=\"wpforms-81443-field_7\">Realiza una descripci\u00f3n de tus necesidades <span 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El reto [...]","protected":false},"author":2,"featured_media":83215,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-84919","page","type-page","status-publish","has-post-thumbnail","hentry","page_category-classic"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Caso de \u00e9xito: Sector Electrodom\u00e9sticos - Tu-Voz Contact Center<\/title>\n<meta name=\"description\" content=\"As\u00ed es como Tu-Voz Contact Center ayuda a una importante empresa de electrodom\u00e9sticos a gestionar su experiencia de cliente.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/tu-voz.com\/en\/casos-de-exito-electrodomesticos\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" 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