{"id":5073,"date":"2013-12-09T09:00:07","date_gmt":"2013-12-09T07:00:07","guid":{"rendered":"http:\/\/www.tu-voz.com\/?p=5073"},"modified":"2022-06-14T17:11:00","modified_gmt":"2022-06-14T15:11:00","slug":"la-recepcion-de-llamadas","status":"publish","type":"post","link":"https:\/\/tu-voz.com\/en\/la-recepcion-de-llamadas\/","title":{"rendered":"La recepci\u00f3n de llamadas"},"content":{"rendered":"<h2 style=\"text-align: justify;\">La puerta principal de la empresa siempre debe estar abierta<\/h2>\n<p style=\"text-align: justify;\">Disponer de un tel\u00e9fono de Atenci\u00f3n al cliente que permita establecer <b>un canal directo de comunicaci\u00f3n<\/b> que de acceso inmediato a clientes y proveedores a toda la informaci\u00f3n de la empresa es algo tan evidente que en muchas ocasiones nos olvidamos de su importancia. <strong>La forma en que atendemos el tel\u00e9fono<\/strong>, el tono de voz, el saber escuchar, <a href=\"https:\/\/tu-voz.com\/en\/el-peligro-de-la-llamada-en-espera\/\" target=\"_blank\" rel=\"noopener\">el tiempo que mantenemos en espera<\/a> al cliente o como despedimos la llamada son elementos que sin duda <strong>van a condicionar el \u00e9xito de la misma.\u00a0<\/strong><\/p>\n<p style=\"text-align: justify;\">As\u00ed pues disponer de un tel\u00e9fono de atenci\u00f3n al cliente es fundamental y es <strong>importante darle la m\u00e1xima visibilidad<\/strong>, pues son muchos l<b>os clientes que desean contactar con la empresa a trav\u00e9s de un canal directo.\u00a0<\/b><b><br \/>\n<\/b><\/p>\n<p style=\"text-align: justify;\">En esta presentaci\u00f3n se detalla paso a paso <strong>c\u00f3mo debe realizarse una buena recepci\u00f3n de llamadas<\/strong> para que <strong>el servicio de atenci\u00f3n al cliente<\/strong> se convierta en uno de los principales valores de la empresa.<\/p>\n<p style=\"text-align: justify;\"><a href=\"https:\/\/tu-voz.com\/en\/telemarketing-contact-center-valencia\/call-center-atencion-al-cliente\/informacion-y-atencion-al-cliente-contact-center\/\"><img fetchpriority=\"high\" decoding=\"async\" class=\"aligncenter size-large wp-image-84147\" src=\"https:\/\/www.tu-voz.com\/wp-content\/uploads\/2014\/09\/banner-atencion-1024x231.jpg\" alt=\"servicio de atencion al cliente\" width=\"840\" height=\"189\" srcset=\"https:\/\/tu-voz.com\/wp-content\/uploads\/2014\/09\/banner-atencion-1024x231.jpg 1024w, https:\/\/tu-voz.com\/wp-content\/uploads\/2014\/09\/banner-atencion-300x68.jpg 300w, https:\/\/tu-voz.com\/wp-content\/uploads\/2014\/09\/banner-atencion-768x173.jpg 768w, https:\/\/tu-voz.com\/wp-content\/uploads\/2014\/09\/banner-atencion-1536x346.jpg 1536w, https:\/\/tu-voz.com\/wp-content\/uploads\/2014\/09\/banner-atencion-2048x462.jpg 2048w, https:\/\/tu-voz.com\/wp-content\/uploads\/2014\/09\/banner-atencion.jpg 2501w\" sizes=\"(max-width: 840px) 100vw, 840px\" \/><\/a><\/p>\n<p><strong><a href=\"https:\/\/tu-voz.com\/en\/\">Tu-Voz Contact Center<\/a><\/strong>,\u00a0como centro de\u00a0<strong>customer support<\/strong>, te sugiere tengas en cuenta estas ideas y te ofrece sus servicios en la gesti\u00f3n de clientes de tu empresa. Ponemos a tu disposici\u00f3n nuestra experiencia y servicios de\u00a0<a href=\"https:\/\/tu-voz.com\/en\/telemarketing-contact-center-valencia\/servicios-de-telemarketing\/\">telemarketing<\/a>,\u00a0<a href=\"https:\/\/tu-voz.com\/en\/telemarketing-contact-center-valencia\/call-center-atencion-al-cliente\/atencion-al-cliente-omnicanal-redes-sociales\/\">atenci\u00f3n omnicanal<\/a>\u00a0or\u00a0<a href=\"https:\/\/tu-voz.com\/en\/telemarketing-contact-center-valencia\/servicios-de-gestion-leads\/\">lead management<\/a>.<\/p>\n<p>\u00bfEste art\u00edculo le ha sido \u00fatil? \u00a1Comp\u00e1rtalo con sus contactos y h\u00e1galo llegar a m\u00e1s profesionales del sector! Tambi\u00e9n puede seguirnos en\u00a0<a href=\"https:\/\/www.linkedin.com\/company\/tu-voz-contactcenter\">LinkedIn<\/a>\u00a0or\u00a0<a href=\"https:\/\/www.facebook.com\/TuVozContactCenter\/\">Facebook<\/a>.<\/p>\n<p>&nbsp;<\/p>","protected":false},"excerpt":{"rendered":"<p>La puerta principal de la empresa siempre debe estar abierta Disponer de un tel\u00e9fono de Atenci\u00f3n al cliente que permita [&hellip;]<\/p>","protected":false},"author":2,"featured_media":83747,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[114],"tags":[82,95,220],"class_list":["post-5073","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-atencion-al-cliente-2","tag-atencion-al-cliente","tag-call-center","tag-recepcion-de-llamadas"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>La recepci\u00f3n de llamadas - Tu-Voz<\/title>\n<meta name=\"description\" content=\"El servicio de recepci\u00f3n de llamadas y atenci\u00f3n al cliente debe cumplir doble finalidad: como instrumento comercial y transmisor de la imagen de la empresa.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/tu-voz.com\/en\/la-recepcion-de-llamadas\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"La recepci\u00f3n de llamadas - Tu-Voz\" \/>\n<meta property=\"og:description\" content=\"El servicio de recepci\u00f3n de llamadas y atenci\u00f3n al cliente debe cumplir doble finalidad: como instrumento comercial y transmisor de la imagen de la empresa.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/tu-voz.com\/en\/la-recepcion-de-llamadas\/\" \/>\n<meta property=\"og:site_name\" content=\"Tu-Voz\" \/>\n<meta property=\"article:author\" content=\"https:\/\/www.facebook.com\/TuVozContactCenter\" \/>\n<meta property=\"article:published_time\" content=\"2013-12-09T07:00:07+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2022-06-14T15:11:00+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/tu-voz.com\/wp-content\/uploads\/2022\/01\/contact-center-BPO-y-experiencia-del-cliente-scaled.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2560\" \/>\n\t<meta property=\"og:image:height\" content=\"1706\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"tu-voz\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"tu-voz\" \/>\n\t<meta name=\"twitter:label2\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/tu-voz.com\/la-recepcion-de-llamadas\/\",\"url\":\"https:\/\/tu-voz.com\/la-recepcion-de-llamadas\/\",\"name\":\"La recepci\u00f3n de llamadas - Tu-Voz\",\"isPartOf\":{\"@id\":\"https:\/\/tu-voz.com\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/tu-voz.com\/la-recepcion-de-llamadas\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/tu-voz.com\/la-recepcion-de-llamadas\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/tu-voz.com\/wp-content\/uploads\/2022\/01\/contact-center-BPO-y-experiencia-del-cliente-scaled.jpg\",\"datePublished\":\"2013-12-09T07:00:07+00:00\",\"dateModified\":\"2022-06-14T15:11:00+00:00\",\"author\":{\"@id\":\"https:\/\/tu-voz.com\/#\/schema\/person\/89120172a4367f63847c6bfcb2521204\"},\"description\":\"El servicio de recepci\u00f3n de llamadas y atenci\u00f3n al cliente debe cumplir doble finalidad: como instrumento comercial y transmisor de la imagen de la empresa.\",\"breadcrumb\":{\"@id\":\"https:\/\/tu-voz.com\/la-recepcion-de-llamadas\/#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/tu-voz.com\/la-recepcion-de-llamadas\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\/\/tu-voz.com\/la-recepcion-de-llamadas\/#primaryimage\",\"url\":\"https:\/\/tu-voz.com\/wp-content\/uploads\/2022\/01\/contact-center-BPO-y-experiencia-del-cliente-scaled.jpg\",\"contentUrl\":\"https:\/\/tu-voz.com\/wp-content\/uploads\/2022\/01\/contact-center-BPO-y-experiencia-del-cliente-scaled.jpg\",\"width\":2560,\"height\":1706,\"caption\":\"contact center BPO y experiencia del cliente\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/tu-voz.com\/la-recepcion-de-llamadas\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Portada\",\"item\":\"https:\/\/tu-voz.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Atenci\u00f3n al cliente\",\"item\":\"https:\/\/tu-voz.com\/atencion-al-cliente-2\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"La recepci\u00f3n de llamadas\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/tu-voz.com\/#website\",\"url\":\"https:\/\/tu-voz.com\/\",\"name\":\"Tu-Voz\",\"description\":\"Call center de telemarketing y servicio de atenci\u00f3n al cliente. Contact center en Valencia.\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/tu-voz.com\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-GB\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/tu-voz.com\/#\/schema\/person\/89120172a4367f63847c6bfcb2521204\",\"name\":\"tu-voz\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\/\/tu-voz.com\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/ec25b9e37d6c99206fa6c94471ba2b8f91669fade7fadc7db6b36682694d0911?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/ec25b9e37d6c99206fa6c94471ba2b8f91669fade7fadc7db6b36682694d0911?s=96&d=mm&r=g\",\"caption\":\"tu-voz\"},\"description\":\"Cuidamos a tus clientes para que se queden.\",\"sameAs\":[\"http:\/\/www.tu-voz.com\",\"https:\/\/www.facebook.com\/TuVozContactCenter\",\"https:\/\/x.com\/@TuVozCC\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"La recepci\u00f3n de llamadas - Tu-Voz","description":"El servicio de recepci\u00f3n de llamadas y atenci\u00f3n al cliente debe cumplir doble finalidad: como instrumento comercial y transmisor de la imagen de la empresa.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/tu-voz.com\/en\/la-recepcion-de-llamadas\/","og_locale":"en_GB","og_type":"article","og_title":"La recepci\u00f3n de llamadas - Tu-Voz","og_description":"El servicio de recepci\u00f3n de llamadas y atenci\u00f3n al cliente debe cumplir doble finalidad: como instrumento comercial y transmisor de la imagen de la empresa.","og_url":"https:\/\/tu-voz.com\/en\/la-recepcion-de-llamadas\/","og_site_name":"Tu-Voz","article_author":"https:\/\/www.facebook.com\/TuVozContactCenter","article_published_time":"2013-12-09T07:00:07+00:00","article_modified_time":"2022-06-14T15:11:00+00:00","og_image":[{"width":2560,"height":1706,"url":"https:\/\/tu-voz.com\/wp-content\/uploads\/2022\/01\/contact-center-BPO-y-experiencia-del-cliente-scaled.jpg","type":"image\/jpeg"}],"author":"tu-voz","twitter_misc":{"Written by":"tu-voz","Estimated reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/tu-voz.com\/la-recepcion-de-llamadas\/","url":"https:\/\/tu-voz.com\/la-recepcion-de-llamadas\/","name":"La recepci\u00f3n de llamadas - Tu-Voz","isPartOf":{"@id":"https:\/\/tu-voz.com\/#website"},"primaryImageOfPage":{"@id":"https:\/\/tu-voz.com\/la-recepcion-de-llamadas\/#primaryimage"},"image":{"@id":"https:\/\/tu-voz.com\/la-recepcion-de-llamadas\/#primaryimage"},"thumbnailUrl":"https:\/\/tu-voz.com\/wp-content\/uploads\/2022\/01\/contact-center-BPO-y-experiencia-del-cliente-scaled.jpg","datePublished":"2013-12-09T07:00:07+00:00","dateModified":"2022-06-14T15:11:00+00:00","author":{"@id":"https:\/\/tu-voz.com\/#\/schema\/person\/89120172a4367f63847c6bfcb2521204"},"description":"El servicio de recepci\u00f3n de llamadas y atenci\u00f3n al cliente debe cumplir doble finalidad: como instrumento comercial y transmisor de la imagen de la empresa.","breadcrumb":{"@id":"https:\/\/tu-voz.com\/la-recepcion-de-llamadas\/#breadcrumb"},"inLanguage":"en-GB","potentialAction":[{"@type":"ReadAction","target":["https:\/\/tu-voz.com\/la-recepcion-de-llamadas\/"]}]},{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/tu-voz.com\/la-recepcion-de-llamadas\/#primaryimage","url":"https:\/\/tu-voz.com\/wp-content\/uploads\/2022\/01\/contact-center-BPO-y-experiencia-del-cliente-scaled.jpg","contentUrl":"https:\/\/tu-voz.com\/wp-content\/uploads\/2022\/01\/contact-center-BPO-y-experiencia-del-cliente-scaled.jpg","width":2560,"height":1706,"caption":"contact center BPO y experiencia del cliente"},{"@type":"BreadcrumbList","@id":"https:\/\/tu-voz.com\/la-recepcion-de-llamadas\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Portada","item":"https:\/\/tu-voz.com\/"},{"@type":"ListItem","position":2,"name":"Atenci\u00f3n al cliente","item":"https:\/\/tu-voz.com\/atencion-al-cliente-2\/"},{"@type":"ListItem","position":3,"name":"La recepci\u00f3n de llamadas"}]},{"@type":"WebSite","@id":"https:\/\/tu-voz.com\/#website","url":"https:\/\/tu-voz.com\/","name":"Tu-Voz","description":"Call center de telemarketing y servicio de atenci\u00f3n al cliente. Contact center en Valencia.","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/tu-voz.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-GB"},{"@type":"Person","@id":"https:\/\/tu-voz.com\/#\/schema\/person\/89120172a4367f63847c6bfcb2521204","name":"tu-voz","image":{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/tu-voz.com\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/ec25b9e37d6c99206fa6c94471ba2b8f91669fade7fadc7db6b36682694d0911?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/ec25b9e37d6c99206fa6c94471ba2b8f91669fade7fadc7db6b36682694d0911?s=96&d=mm&r=g","caption":"tu-voz"},"description":"Cuidamos a tus clientes para que se queden.","sameAs":["http:\/\/www.tu-voz.com","https:\/\/www.facebook.com\/TuVozContactCenter","https:\/\/x.com\/@TuVozCC"]}]}},"_links":{"self":[{"href":"https:\/\/tu-voz.com\/en\/wp-json\/wp\/v2\/posts\/5073","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tu-voz.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/tu-voz.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/tu-voz.com\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/tu-voz.com\/en\/wp-json\/wp\/v2\/comments?post=5073"}],"version-history":[{"count":0,"href":"https:\/\/tu-voz.com\/en\/wp-json\/wp\/v2\/posts\/5073\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/tu-voz.com\/en\/wp-json\/wp\/v2\/media\/83747"}],"wp:attachment":[{"href":"https:\/\/tu-voz.com\/en\/wp-json\/wp\/v2\/media?parent=5073"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/tu-voz.com\/en\/wp-json\/wp\/v2\/categories?post=5073"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/tu-voz.com\/en\/wp-json\/wp\/v2\/tags?post=5073"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}