{"id":5431,"date":"2014-02-17T10:05:19","date_gmt":"2014-02-17T08:05:19","guid":{"rendered":"http:\/\/www.tu-voz.com\/?p=5431"},"modified":"2022-03-10T15:04:55","modified_gmt":"2022-03-10T13:04:55","slug":"call-center-cerrar-ventas-traves-del-telefono","status":"publish","type":"post","link":"https:\/\/tu-voz.com\/en\/call-center-cerrar-ventas-traves-del-telefono\/","title":{"rendered":"Call center: Cerrar ventas a trav\u00e9s del tel\u00e9fono"},"content":{"rendered":"<h2 style=\"text-align: justify;\"><a href=\"https:\/\/www.tu-voz.com\/wp-content\/uploads\/2014\/02\/call-center.jpg\"><img fetchpriority=\"high\" decoding=\"async\" class=\"alignleft size-medium wp-image-5499\" alt=\"call center\" src=\"https:\/\/www.tu-voz.com\/wp-content\/uploads\/2014\/02\/call-center-300x207.jpg\" width=\"300\" height=\"207\" srcset=\"https:\/\/tu-voz.com\/wp-content\/uploads\/2014\/02\/call-center-300x207.jpg 300w, https:\/\/tu-voz.com\/wp-content\/uploads\/2014\/02\/call-center.jpg 739w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/a>Tambi\u00e9n el m-commerce necesita del call center para atender clientes<\/h2>\n<p style=\"text-align: justify;\">La r\u00e1pida evoluci\u00f3n de la telefon\u00eda m\u00f3vil ha cambiado la forma en que nos comunicamos, la forma de trabajar, de entretenerse y, por supuesto, la manera en que compramos. <b>Las compras a trav\u00e9s de dispositivos m\u00f3viles aumentan de a\u00f1o en a\u00f1o<\/b>, y la demanda de informaci\u00f3n real por parte de los clientes tambi\u00e9n. Junto a este crecimiento del m-commerce, est\u00e1 la necesidad de una comunicaci\u00f3n directa con la empresa a trav\u00e9s del mismo dispositivo, que permita resolver dudas previas que preceden la decisi\u00f3n de compra.<\/p>\n<p style=\"text-align: justify;\"><!--more--><\/p>\n<p style=\"text-align: justify;\">Aunque muchas ventas se cierren en la p\u00e1gina web de la empresa a trav\u00e9s de un dispositivo m\u00f3vil, no hay que olvidarse de que <b>esas ventas han sido impulsadas por otras acciones previas como puede ser la <a href=\"https:\/\/tu-voz.com\/en\/whatsapp-mensajeria-instantanea-en-la-atencion-al-cliente\/\" target=\"_blank\" rel=\"noopener\">atenci\u00f3n directa de un cliente<\/a><\/b> a trav\u00e9s de un servicio telef\u00f3nico.<\/p>\n<p style=\"text-align: justify;\">En una de sus ponencias, Mar\u00eda Gonz\u00e1lez, Travel Industry de Google, se\u00f1alaba la importancia de desarrollar <b>cuatro activos m\u00f3viles<\/b> en un negocio online, <b>entre los que se encuentra el el <a href=\"https:\/\/tu-voz.com\/en\/4-problemas-que-evitarias-si-trabajaras-con-un-contact-center\/\" target=\"_blank\" rel=\"noopener\">call center<\/a>\u00a0con un papel muy importante:<\/b><\/p>\n<p style=\"text-align: justify;\">&#8211;\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <b>M-Commerce o mobile commerce.<\/b> Como ya hemos se\u00f1alado, el volumen de ventas generado a trav\u00e9s de p\u00e1ginas de internet experimenta importantes aumentos a\u00f1o tras a\u00f1o, por lo que estar en la red es muy importante.<\/p>\n<p style=\"text-align: justify;\">&#8211;\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <b>Multidispositivo.<\/b> Los negocios online deben de estar adaptados a la variedad de dispositivos que existen, pues visualizar el mismo contenido en un ordenador y en un Smartphone no es lo mismo.<\/p>\n<p style=\"text-align: justify;\">&#8211;\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <b>Tr\u00e1fico a tienda.<\/b> Estrategias de marketing para llevar la mayor cantidad de tr\u00e1fico a la tienda virtual o f\u00edsica.<\/p>\n<p style=\"text-align: justify;\">&#8211;\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <b><a href=\"https:\/\/tu-voz.com\/en\/8-razones-por-las-que-contratar-un-contact-center\/\" target=\"_blank\" rel=\"noopener\">Call center<\/a><\/b>. Aunque parezca anecd\u00f3tico, lo cierto es que los usuarios tambi\u00e9n usan los tel\u00e9fonos m\u00f3viles para llamar, y las empresas se olvidan de este peque\u00f1o detalle m\u00e1s veces de lo que parece. Cuando nos disponemos a lanzar una promoci\u00f3n o nuestra propia p\u00e1gina web, adem\u00e1s de direcci\u00f3n de correo electr\u00f3nico o redes sociales, debemos disponer de un tel\u00e9fono con el que los clientes puedan contactar con nosotros y asegurarnos de que podemos absorber y gestionar sin problemas esa cantidad de llamadas. De lo contrario, estaremos perdiendo ventas y dinero.<\/p>\n<p style=\"text-align: justify;\"><b>El tel\u00e9fono sigue siendo uno de los medios preferidos del cliente para comunicarse con la empresa<\/b>, por ello hay que prestarle una atenci\u00f3n especial. Es imprescindible planear y prever c\u00f3mo va a contactar el p\u00fablico con nosotros y <b>disponer de los recursos necesarios para poder gestionar la atenci\u00f3n adecuadamente.<\/b><\/p>","protected":false},"excerpt":{"rendered":"<p>Tambi\u00e9n el m-commerce necesita del call center para atender clientes La r\u00e1pida evoluci\u00f3n de la telefon\u00eda m\u00f3vil ha cambiado la [&hellip;]<\/p>","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[89,114],"tags":[82,95],"class_list":["post-5431","post","type-post","status-publish","format-standard","hentry","category-outsourcing","category-atencion-al-cliente-2","tag-atencion-al-cliente","tag-call-center"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Call center: Cerrar ventas a trav\u00e9s del tel\u00e9fono - Tu-Voz<\/title>\n<meta name=\"description\" content=\"El mobile commerce nececita del call center para atender y gestionar de la mejor forma las preguntas y quejas de clientes y potenciales clientes.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/tu-voz.com\/en\/call-center-cerrar-ventas-traves-del-telefono\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Call center: Cerrar ventas a trav\u00e9s del tel\u00e9fono - 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