Quality politics
Quality of service is a customer's right
ISO 9001
In Tu-Voz contamos con el sello de Gestión de Calidad ISO 9001, que acredita la calidad y seguridad de nuestros procesos y refuerza nuestro compromiso con la continuous improvement y la satisfacción del cliente.
Nuestra vocación de servicio, basada en la proximity, technical knowledge and quality, se traduce en estas líneas estratégicas:
- Know and satisfy the needs and expectations of our customers.
- Cumplir los requisitos legales y reglamentarios aplicables en cada caso.
- Procurar la mejora continua de nuestros procesos, con la implicación de todo el personal.
Customer service audits
In our Contact Center we perform audits to maintain the quality standards required to offer an impeccable service to our customers. It is important to note that the work of audit calls It is one of the most important. If not the most. It is the basis of improvement of agents. Thanks to internal call audits we can identify best practices, rate agents and raise the level of service.
Quality politics
The Management of Tu-Voz, customer service, commercial communication and telephone marketing aware of the obligations imposed by Quality Management according to the UNE-EN-ISO 9001:2015 Standard, and reaffirming its foundational commitment, declares, publishes and makes its Quality Policy generally known to all its Organization and Interested Parties. consisting of:
– Establish and maintain an effective and efficient Quality Management System, planned and developed in conjunction with the rest of the Management functions.
– Ensure that all personnel are fully familiar with the Company's Objectives and Policy through a preparation and training program at all levels of the Company.
– Inform the Client of any eventuality that may be the cause of non-compliance in the provision of the service requested by him or committed by him. Tu-Voz.
– Do not run away from responsibilities regarding the damages that our way of acting may have caused to the interested Parties.
– Adapt to the requests and needs of the interested Parties whenever possible.
– Treat with the highest priority the claims or complaints of the interested Parties.
– Achieve full customer satisfaction through strict compliance with the requirements contracted and provided through our Customer Service, Commercial Communication and Telephone Marketing services.
– Comply with the requirements (legal, regulatory, etc.) applicable to all the activities of the company and those linked to the provision of our services.
– Achieve the maximum motivation of the interested Parties directly involved in the development of our activity, which guarantees our commitment to continuous improvement.
