Cookies policy
- Object
This Cookies Policy offers you the necessary information about the use of cookies on our website.
Also to comply with Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce, (hereinafter, LSSICE), the General Regulation for the protection of personal data 2016/679 (hereinafter RGPD ) and Organic Law 3/2018 on the protection of personal data and guarantee of digital rights (hereinafter, LOPDGDD).
- Identification of the Responsible / Service Provider of the information society
In compliance with the provisions of article 10 of Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce (hereinafter, LSSI-CE), it is reported expressly, precisely and unequivocal, both to the users, recipients of the service, and to the competent bodies, of the following aspects related to the information society service provider:
Identity – Entity |
TU-VOZ CONTACT CENTER, S.L.U. |
Company VAT number |
B97427645 |
mailing address |
C/ Andarella, 1. Edificio B, 1º, 1ª, CP 46950, Xirivella (Valencia) Spain |
Phone |
960452050 |
|
|
[email protected] |
Company corporate purpose |
Call center services, telemarketing and customer service |
Website |
https://www.tu-voz.com/ |
Registry data |
Mercantile Registry of Valencia Volume 7740, Book 5037, Folio 206, Page V-95509, 1st Inscription. |
- What are cookies?
As a User of our website, we inform you that we use cookies and/or similar technologies (hereinafter cookies) that store and retrieve information when you browse.
In general, these technologies can serve very diverse purposes, such as, for example, recognizing you as a user, counting the number of visits we receive, remembering your preferred language, obtaining information about your browsing habits, showing you advertising or personalizing the form in which the content is displayed.
Cookies can also be installed by third parties that we have authorized or contracted.
- Types of existing cookies
Next, we detail the different types of existing cookies:
- Type of cookies according to their purpose
– Cookies Técnicas:
They allow to control data traffic, identify the session, make purchases, make requests, use security elements during browsing, store content for viewing videos or sound or share content through social networks.
– Analysis/Measurement Cookies:
They allow the person responsible for them to analyze the behavior of website users and are used to measure website activity and to create user browsing profiles, in order to offer improvements in use for users.
– Social Cookies:
They are necessary for external social networks (Facebook, Twitter, Pinterest, Instagram, etc.). Its function is to control the interaction with social widgets within the website.
– Geolocation Cookies:
They allow to know the place where the user is and offer him the appropriate information according to the city or country that interests him most. This cookie is anonymous.
– Personalization Cookies:
They allow the user to be recognized and offer personalized information, such as language, browser type, etc.
– Advertising Cookies:
They allow managing the advertising that is on the website, adapting it to the service or products requested.
– Behavioral Advertising Cookies:
They allow managing the advertising that is on the website, storing user behavior as a result of the continuous observation of their browsing habits, which allows developing advertising with a specific profile.
- Types of cookies according to their duration
– Session:
These are cookies designed to collect and store data while the user visits a website. When the session ends, they are not stored on the user's computer device.
– Persistent:
These are cookies that remain installed on the user's computer device and the information provided can be processed when the user leaves the website and when they connect again. These cookies can be deleted at any time by the user.
- Types of cookies according to the entity that manages them
– Own Cookies:
These are cookies that are sent to the user's computer device from the computer system owned by the owner of the website, from where the request was made, the service provided or a purchase made.
– Third Party Cookies:
These are cookies that are sent to the user's computer device from a domain or computer system that is not owned by the owner of the website, but by another third party authorized or contracted by the owner of the website, from where the request has been made. , provided the service or made a purchase.
You should know that, if you accept third-party cookies, you must delete them from the browser options or from the system offered by the third party itself. Below, we detail sites that you can visit to learn more about third-party cookies (deactivation, possible data transfers to third countries, etc.):
As well as Google Ads
If you use other browsers, we recommend that you consult their policy on the use and management of cookies.
We inform you that you can perform private browsing, which will prevent web browsers from storing information about the web page you visit.
The tool can be very useful http://www.youronlinechoices.com/ to manage the use of cookies.
- Types of cookies except consent
- “User input” cookies
- Authentication or user identification cookies (session only).
- User security cookies
- Media player session cookies.
- Session cookies for load balancing.
- User interface customization cookies.
- Certain add-on cookies (plug-in) to exchange social content
- Types of cookies used on this website
| Cookie | Owner | Duration | Purpose |
| _fbp | 3 months | Social / Store and track visits through websites. | |
| _ga | 2 years | Analysis / Generate a unique user identifier, which is used to count how many times a user visits the site, as well as the date of the first and last time they visited the web. Record the date and time of access to any of the pages of the Site. Check the need to keep a user session open or create a new one. Identify the user's session, to collect the approximate geographical location of the computer accessing the Site for statistical purposes. | |
| _gat | 1 minute | ||
| _gat_gtag_UA_# | 1 minute | ||
| _gid | 24 hours | ||
| _gcl_au | 90 days | ||
| _hjAbsoluteSessionInProgress | own | 30 minutos | Technique / Avoid showing an invitation message again |
| _hjFirstSeen | own | 30 minutos | Technique / identify the first session of a new user. |
| _hjSessionUser_# | own | Session | Technique / |
| _hjIncludedInPageviewSample | own | 2 minutes | Technical / Used to find out if the visitor is included in the data sampling defined by the limit of visits to the web page. |
| _hjIncludedInSessionSample | own | 2 minutes | Technique / Used to know if the visitor is included in the data sampling defined by the limit of daily sessions |
| cookies_and_content_security_policy | own | 1 year | Technical / It is used to know if the user has accepted the cookie policy and avoid showing the information window every time he visits another part of the web |
| uncodeAI.css | own | Session | Technical / Determines which device is used by the user and allows the web to adjust to the optimal resolution |
| uncodeAI.images | own | Session | Technical / Determines which device is used by the user and allows the web to adjust to the optimal resolution |
| uncodeAI.screen | own | Session | Technique / used by the content management system to control content, layout and animations |
We recommend reviewing our cookie policy each time you access our website to be informed of any changes to the use of our cookies. Our entity reserves the right to modify this Policy without prior notice.
We inform you that if you disable any of the cookies, the control tool will stop working effectively and this may have a negative effect on your browsing experience in general.
- Elaboration of profiles
As part of the duty of information of article 13.2 f) of the RGPD, we inform you that, in case of creating profiles on your person, we will request your prior consent. However, you should know that you can object to being the subject of an automated decision on your data, where personal aspects are evaluated, such as analyzing or predicting aspects related to your performance at work, economic situation, health, personal preferences or interests. , reliability or behavior, so that as a result legal effects are produced on your person or affect you in a similar way.
Our entity will adopt the appropriate security measures that protect your rights and freedoms, as well as your legitimate interests, such as the right to obtain human intervention on our part to express your point of view and challenge the decision.
- Assignment of data
Your personal data will not be transferred to other countries or third parties. In the event of transfers to other entities or to other countries outside the European Union, we will inform you and request your prior consent.
- Legitimation
By freely pressing the ACCEPT button in the cookie information window (banner or pop up), you expressly consent to the use of cookies, although you can change your mind at any time and reject the installation of cookies.
- Storage period
The period of conservation of the data will be the shortest possible, according to the purpose for which the data was collected, taking into account the principle of data minimization.
For more information on the processing of personal data, consult our Privacy Policy.
- Your rights
You have the right to know if our entity is treating your personal data; therefore, you have the right to access your data, rectify it if it is inaccurate or request its deletion when the data is no longer necessary.
You can also exercise your right of opposition, limitation or portability if you deem it appropriate and to do so you can do so in writing by email to [email protected] attaching a copy of your ID to identify you.
If you wish to forward any suggestions or queries about the processing of your personal data, you can contact our data protection consultants:
BUSINESS ADAPTER, S.L.
Ronda Guglielmo Marconi, 11, 26, (Technology Park) 46980 Paterna (Valencia).
E-mail: [email protected]
If you want to exercise your rights and you are under 14 years of age, you can exercise them through your parents, guardians or legal representative.
If you want to make a claim on the grounds that your rights have been violated, you can do so before the Spanish Data Protection Agency, C/ Jorge Juan, 6, 28001 Madrid or at www.aepd.es.
- Update of this Policy
Our entity reserves the right to modify this Policy without prior notice. That is why we recommend consulting it every time you visit our website.
Updated on May 30, 2022.
