What began with contracting a call reception service - telephone attention, has resulted in a comprehensive service that includes telemarketing for the communication of promotional actions and customer acquisition, as well as conducting quality surveys to measure customer satisfaction. customers of the Renault Retail Group. All this has allowed us to considerably improve our quality of customer service as well as the image of our company.

Jorge Gascó Director at Renault Retail Group

At Hisense Iberia, continuous improvement by putting the customer at the center of decision-making is part of our work philosophy. Collaborating with Tu-Voz allows us to take care of the customer during each "moment of truth": before, during and after the purchase. In addition, the projects developed to facilitate a solution in the first contact, quality control and NPS, allow us to assess customer satisfaction and obtain feedback on possibilities for continuous improvement.

Arturo Arribas Quality & Customer Care Manager at Hisense Iberia

We wanted to present a technological solution in a specific and complex sector, such as the fruit and vegetable sector. After several meetings with the Tu-Voz Contact Center team, in which they shared their experience and recommendation with us, we did not hesitate to decide that they were the commercial partner we were looking for for our campaigns to arrange visits in sectors with difficult commercial access.

Manuel Artero Sales Manager at Artero Consultores